Customer Support Specialist

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🕒 March 31

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Bear Country Bees

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2012

📚 Education

🌾 Agriculture

🛍️ eCommerce

Education • Agriculture • eCommerce

Bear Country Bees is an online educational platform dedicated to helping new and aspiring beekeepers succeed in their endeavors. Through a comprehensive online course, Bear Country Bees provides step-by-step guidance on everything from setting up hives to harvesting honey. With two decades of beekeeping experience encapsulated in their lessons, they aim to equip students with the knowledge and confidence needed to manage their own backyard hives effectively.

📋 Description

• Responding promptly to incoming customer phone calls, emails, chats and messages • Logging customer questions for use in our Knowledge Base initiative • Helping identify areas for improvement in customer support • Being part of the Support team reporting directly to the CEO • Managing seasonal support requests in a timely manner

🎯 Requirements

• Eagerness to constantly learn and develop your customer service and communication skill sets • Self-motivated, have a strong work ethic, set high standards for yourself, and always pay close attention to detail • Fast learner & problem solver who can troubleshoot technical issues easily • Can manage large influxes of seasonal support requests in a timely manner and with a high degree of accuracy without getting flustered or overwhelmed • Respond to incoming customer calls, chats, emails, etc. in a timely manner • Log all customer questions received for use in our Knowledge Base initiative • Help us identify areas where we can improve our customer support initiatives • Speak up when you see something our company needs to start doing, stop doing, or do differently to create a better experience for our customers • Can remain calm and professional during stressful situations while still delivering on outlined deadlines • Have outstanding communication skills • Accept feedback and make appropriate adjustments without taking offense • Be flexible and adaptable with unforeseen needs — a constant reality of working in agriculture • Looking forward to being part of a top-notch team that's always pushing their personal & professional limits to improve

🏖️ Benefits

• Your input, insights, & opinions are valued. • Endless support & training from our team to help you complete your best work • Access to learn anything you want to about honey bees and beekeeping • Flexibility on when you get your work hours in • A lot of growth potential including the possibility of becoming a team manager in the future • Expanded opportunities for more hours, growth, and more as our sales continue to grow