Temporary Customer Service Representative

🕒 June 29

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OLLY PBC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🧘 Wellness

👥 B2C

🛒 Retail

💰 Series B on 2016-06

Wellness • B2C • Retail

OLLY PBC is a company that offers a wide range of health and wellness products, including vitamins, supplements, and nutraceuticals. Their product line is designed to support various health needs such as sleep, mood, beauty, women's health, immune support, cognitive health, and more. OLLY products are available in different forms like gummies, softgels, and dissolvable tablets. The company's focus on incorporating beneficial ingredients such as probiotics, omega-3, collagen, and various vitamins highlights their commitment to promoting holistic well-being. OLLY also emphasizes its social impact and sustainability efforts, aligning with their mission to make wellness easy and accessible for everyone.

📋 Description

• Serve as a primary operational contact for retail customers, distributors, and internal business partners regarding orders, fulfillment, inventory, and service-related issues. • Process and manage the full customer order lifecycle utilizing EDI and Microsoft Dynamics 365 (D365). • Troubleshoot order processing, EDI, inventory, and fulfillment issues to ensure timely resolution. • Partner closely with Sales, Supply Chain, Finance, Logistics, and 3PL providers to support customer needs and maintain service levels. • Manage finished goods inventory and monitor order status to support successful customer fulfillment. • Support customer setup, item setup, and maintenance of customer and product master data. • Assist with UPC creation, Bills of Materials, customer-specific item forms, and product syndication platforms such as Salsify. • Partner with the S&OP Manager to identify orders at risk, manage allocations, and communicate potential supply constraints. • Monitor open orders, inventory availability, inventory aging, and customer-specific requirements. • Support new customer onboarding activities, including item setup documentation, routing guide collection, and retailer-specific requirements. • Develop and maintain reporting, metrics, and KPIs related to customer service, order management, and fulfillment performance.

🎯 Requirements

• 2+ years of experience in customer operations, customer service, order management, supply chain, or sales operations within a CPG, food & beverage, health & wellness, or related consumer products environment. • Hands-on experience with Microsoft Dynamics 365 (D365) ERP. • Experience processing customer orders through EDI. • Experience supporting retail customers, distributors, wholesalers, or national accounts. • Strong understanding of inventory management, logistics, fulfillment, and supply chain processes. • Advanced proficiency in Microsoft Excel, including lookups, PivotTables, and data analysis. • Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. • Strong communication and problem-solving skills with a proactive, solutions-oriented approach.

🏖️ Benefits

• Full Time (40 hours a week) • Contract (5 months)