Temporary Customer Service Representative

🕒 May 8

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OLLY PBC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🧘 Wellness

👥 B2C

🛒 Retail

💰 Series B on 2016-06

Wellness • B2C • Retail

OLLY PBC is a company that offers a wide range of health and wellness products, including vitamins, supplements, and nutraceuticals. Their product line is designed to support various health needs such as sleep, mood, beauty, women's health, immune support, cognitive health, and more. OLLY products are available in different forms like gummies, softgels, and dissolvable tablets. The company's focus on incorporating beneficial ingredients such as probiotics, omega-3, collagen, and various vitamins highlights their commitment to promoting holistic well-being. OLLY also emphasizes its social impact and sustainability efforts, aligning with their mission to make wellness easy and accessible for everyone.

📋 Description

• Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding inquiries, problem resolutions, etc. • Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain • Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad hoc issues that arise • Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders • Assist with customer and item data setup • Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify) • Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available inventory, aged inventory regularly and as dictated by business needs • Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates and reports • Pull together metrics and appropriate KPIs to be able to track customer service related performance

🎯 Requirements

• 1-5 years experience in customer service, CPG experience preferred, inventory management preferred • Strong business acumen and a basic understanding of warehouse, inventory and logistics • Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve problems when they occur • Transparent, open/honest communicator – great listener who can read between the lines • Fast learner, can react to changing environment, strong communication and organization • Strong excel skills and math skills • Highly organized, detailed oriented, and self-motivated

🏖️ Benefits

• health insurance • retirement plans • paid time off