Customer Automation Engineer

Job not on LinkedIn

🕒 March 31

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 QA Automation Engineer

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HappyFox

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise • Customer Support

HappyFox is a comprehensive customer support software solution designed to streamline support processes across various industries. They offer a robust ticketing system for customer service, IT, and internal help desk needs. HappyFox also integrates advanced AI features to enhance customer service with tools like generative AI and chatbots. Their product suite includes workflows automation, business intelligence for data-driven decision making, live chat, asset management, task management, and satisfaction surveys. HappyFox serves diverse sectors including education, retail, healthcare, and telecommunications by providing personalized and efficient customer service solutions. The platform supports integrations with a variety of business apps to improve workflow management.

📋 Description

• Collaborate with sales and presales teams to understand client requirements and demonstrate automation capabilities. • Assist in creating proof-of-concept (PoC) automation workflows for prospective customers. • Provide technical guidance on automation best practices and feasibility during the sales process. • Support in crafting automation-related proposals, presentations, and documentation. • Analyze existing workflows and identify opportunities for automation to improve efficiency. • Design, develop, and implement automated solutions that integrate with various business applications. • Configure automation rules, triggers, and workflows to streamline repetitive tasks. • Develop scripts and automation logic to enable seamless data exchange between systems. • Conduct testing and validation to ensure automation accuracy, efficiency, and reliability. • Train internal teams and clients on implemented automation solutions, ensuring smooth adoption. • Monitor automation performance, identify areas for enhancement, and optimize workflows.

🎯 Requirements

• 3+ years of experience in workflow automation, presales automation solutions, or technical support for automation tools. • Strong analytical skills to assess workflows and identify automation opportunities. • Strong understanding of API integrations and scripting languages (e.g., Python, JavaScript). • Exposure to CRM, ERP, or customer support systems is a plus. • Ability to translate business needs into technical automation solutions. • Excellent problem-solving and stakeholder management skills. • Strong communication skills to support both presales discussions and technical troubleshooting. • A university degree or college diploma in Computer Science, Information Technology, or a related field.

🏖️ Benefits

• Competitive pay (base + performance) with growth opportunity within the company • Casual and high energy work environment where you could see your ideas win • Health Insurance, Dental, Vision and Life Insurance • Paid Vacation