Manager, Partnerships, Business Development

Job not on LinkedIn

🕒 March 31

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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HappyFox

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise • Customer Support

HappyFox is a comprehensive customer support software solution designed to streamline support processes across various industries. They offer a robust ticketing system for customer service, IT, and internal help desk needs. HappyFox also integrates advanced AI features to enhance customer service with tools like generative AI and chatbots. Their product suite includes workflows automation, business intelligence for data-driven decision making, live chat, asset management, task management, and satisfaction surveys. HappyFox serves diverse sectors including education, retail, healthcare, and telecommunications by providing personalized and efficient customer service solutions. The platform supports integrations with a variety of business apps to improve workflow management.

📋 Description

• Develops channel programs and recruits partners globally to make the channel a growth lever at HappyFox • Coordinate and manage enablement efforts with HappyFox Partners and sales/solutions engineering • Primary relationship owner with the partner • Educate partners by coordinating and delivering ongoing training, skills transfer, driving demand generation and business development • Ensure successful customer implementations through increasing the number and capability of skilled technical individuals at the partner • Orchestrate resources to support partners and help strengthen relationships with HappyFox teams • Ensure participation in marketing and channel strategy programs • Maintain senior-level relationships to gain commitment and ensure HappyFox is top of mind for partner business leaders • Monitor and provide insight into the partners’ business and technical service capability, financial results, and investment in selling HappyFox products and services • Facilitate internal resources, and investments needed to execute the business plans in order to help meet business goals • Develop cadences with all partners and do joint sales clinics and reporting • Completely own the relationship and joint success with partners • Coordinate sales demos, partner ordering, and partner enablement

🎯 Requirements

• Manages up to 30 channel partners across a region • Ideate and develop new solutions with partners in core ICPs (Customer Support, IT, Operations, Finance, HR teams) • Recruits partners and strengthens relationships to drive commitment to HappyFox products and solutions • Participates in and coaches partners through planning, demand gen, and business dev to increase HappyFox commitment, capability and pipeline • Manages Channel Partner relationships and pipelines

🏖️ Benefits

• Fully remote