Senior Director of Fulfillment Operations

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🕒 May 22

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Harbor Compliance

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

📋 Compliance

☁️ SaaS

🤝 B2B

💰 Debt financing on 2021-12

Compliance • SaaS • B2B

Harbor Compliance is a provider of multistate regulatory compliance software and managed services that helps businesses and nonprofits manage entity formation and maintenance, licensing, tax registrations, registered agent service, and records management. Its platform (Entity Manager, License Manager, Tax Manager, Records Manager) and proprietary Compliance Core™ algorithm aggregate and monitor filings and government requirements across all U. S. jurisdictions, while offering managed filing services, onboarding, and support. Harbor Compliance targets organizations expanding or operating across state lines, as well as accounting and legal partners, to reduce risk, automate renewals, and ensure good standing.

📋 Description

• Drive adoption of automation tools built by the Sr. Director of Process Engineering — ensuring all eligible filings follow automated paths and owning adoption rates • Partner with the Sr. Director of Process Engineering on a systematic approach to rapidly extract and document compliance analyst knowledge; prioritize and track this via metrics (e.g., filing types documented) to scale automation and agentic workflows as efficiently as possible. • Establish systems to monitor QA trends, triage root causes (automation vs. analyst quality), route system gaps to the Process Engineering team, and manage CA performance deficiencies through formal HR channels. • Lead compliance analyst org (Corporate & Nonprofit) and QA — set standards, manage performance, and drive the automation-first talent transformation • Build cost-per-filing measurement system from scratch, set baselines, and drive improvement with the Sr. Director of Process Engineering and Finance (shared metric)

🎯 Requirements

• 7+ years ops leadership, including 3+ years managing manager-level teams in high-volume environments (compliance, BPO, professional services, or similar) • Proven experience driving automation adoption and leading the human change management behind operating model transformation • Track record of org transformation: role redesign, performance standard resets, and talent transition at scale • Demonstrated success in rigorous performance management, establishing strict team accountability to output metrics, process consistency, and quality work • Built operational measurement systems from scratch (unit economics, SLAs, cost-per-unit tracking) • Strong analytical ability to own operating scorecards, cost-per-unit models, and adoption metrics • Compliance filing experience preferred, but strong automation/transformation leaders from adjacent industries are welcome.

🏖️ Benefits

• health benefits • flexible paid time off • parental leave • fertility and adoption assistance • 401(k) • educational reimbursement