Senior Manager, Research & Intelligence

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Harbor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

🏢 Enterprise

Legal Technology • B2B • Enterprise

Harbor is a globally integrated team of 800 industry experts working across strategy, legal technology, operations, and intelligence, focused on helping leading law firms, corporations, and their law departments achieve breakthrough outcomes. The company enhances law firm business development through powerful marketing technology and data quality management solutions, following their recent acquisition of CLIENTSFirst Consulting.

📋 Description

• Lead delivery of legal, business, and competitive intelligence research across client engagements • Provide oversight on complex research requests and ensure high-quality, accurate outputs • Manage and prioritize incoming research workflows, ensuring timely completion • Ongoing optimization of research processes, including intake, triage, execution, and delivery • Monitor service performance and identify opportunities for efficiency and improvement • Oversee staffing, utilization, and workload allocation across research teams • Lead, coach, and develop research and intelligence professionals • Support recruitment, onboarding, and training programs • Partner with internal teams to align research services with technology, tools, and knowledge systems • Contribute to the development of new services, capabilities, and client solutions

🎯 Requirements

• Significant experience in legal, business, or competitive intelligence research within a law firm or professional services environment • Proven experience managing research teams and overseeing service delivery • Strong knowledge of legal and business research tools (e.g., Westlaw, Lexis, Bloomberg, and other intelligence platforms) • Experience managing multiple priorities and delivering under tight deadlines • Strong analytical, problem-solving, and communication skills • Demonstrated ability to improve processes and drive operational efficiency • Experience working in a client-facing or service delivery environment.

🏖️ Benefits

• Health insurance • Professional development opportunities