Senior Director of Fulfillment Operations

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🕒 May 22

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Harbor IT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Harbor IT is a managed IT service provider that specializes in delivering tailored network infrastructure, cybersecurity solutions, and unified communications to organizations of various sizes. With over 30 years of experience, the company emphasizes a consultative approach to develop customized solutions that maximize operational efficiency with minimal disruption. Their offerings include cybersecurity as a service, network infrastructure management, and lifecycle management, supported by a dedicated team available 24/7 to ensure seamless operations across their clients' technology environments.

📋 Description

• Drive adoption of automation tools built by the Sr. Director of Process Engineering — ensuring all eligible filings follow automated paths and owning adoption rates • Partner with the Sr. Director of Process Engineering on a systematic approach to rapidly extract and document compliance analyst knowledge; prioritize and track this via metrics (e.g., filing types documented) to scale automation and agentic workflows as efficiently as possible. • Establish systems to monitor QA trends, triage root causes (automation vs. analyst quality), route system gaps to the Process Engineering team, and manage CA performance deficiencies through formal HR channels. • Lead compliance analyst org (Corporate & Nonprofit) and QA — set standards, manage performance, and drive the automation-first talent transformation • Build cost-per-filing measurement system from scratch, set baselines, and drive improvement with the Sr. Director of Process Engineering and Finance (shared metric)

🎯 Requirements

• 7+ years ops leadership, including 3+ years managing manager-level teams in high-volume environments (compliance, BPO, professional services, or similar) • Proven experience driving automation adoption and leading the human change management behind operating model transformation • Track record of org transformation: role redesign, performance standard resets, and talent transition at scale • Demonstrated success in rigorous performance management, establishing strict team accountability to output metrics, process consistency, and quality work • Built operational measurement systems from scratch (unit economics, SLAs, cost-per-unit tracking) • Strong analytical ability to own operating scorecards, cost-per-unit models, and adoption metrics • Compliance filing experience preferred, but strong automation/transformation leaders from adjacent industries are welcome.

🏖️ Benefits

• health benefits • flexible paid time off • parental leave • fertility and adoption assistance • 401(k) • educational reimbursement