Chief Operating Officer

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🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🏢 Chief Operating Officer (COO)

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Harper James

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

📋 Compliance

💸 Finance

🤝 B2B

Compliance • Finance • B2B

Harper James is a national commercial law firm designed to provide expert legal advice to ambitious and entrepreneurial businesses in the UK. The firm offers a wide range of legal services, including banking and finance law, business disputes, immigration law, commercial law, corporate law, data protection, employment law, intellectual property, and IT law. Harper James differentiates itself by offering flexible and affordable legal solutions, catering specifically to start-ups, medium, and large businesses. Their innovative subscription service model offers businesses access to high-quality legal advice at a controlled cost, making it easier for companies to manage their legal needs efficiently.

📋 Description

• Take ownership of the firm's operating model and help Harper James scale efficiently, consistently and commercially • Lead legal operations, drive AI-enabled transformation amongst the legal teams, improve client delivery and build the systems, processes and leadership capability needed for the next stage of growth • Lead Group Heads and legal delivery teams to improve performance, consistency and accountability • Build a scalable operating model across capacity planning, utilisation, quality and service delivery • Drive adoption of AI, automation and better workflows to improve productivity and client outcomes • Strengthen client experience, retention and service standards across the firm • Develop leadership capability, succession planning and knowledge-sharing across the legal teams • Lead major transformation initiatives that support growth, margin improvement and operational resilience • Maintain strong operational governance, risk management and regulatory controls as the business scales

🎯 Requirements

• Executive-level operational leadership experience • Experience leading large operational teams through significant change • Commercial acumen and an understanding of how to create scalable, profitable and sustainable growth in a PE-backed business • Experience improving operational performance through technology and data and a best-in-class knowledge of legal technology, workflow automation or AI-enabled service delivery • Strong leadership and stakeholder management capabilities

🏖️ Benefits

• Fully remote working • Competitive executive compensation package including equity • Leadership role with significant influence across the business • The opportunity to drive AI-enabled transformation at scale • Exposure to private equity-backed growth and strategic transformation • A collaborative and entrepreneurial culture • The chance to leave a lasting impact on the business