Manager, Client Technology

🕒 July 29

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Provide leadership for a team of up to 35 engineers supporting 100+ clients on a rotating shift pattern • Ensure efficient and professional execution of activities supporting clients' mission-critical systems • Own rating and review of employees rotating with the Duty Manager, with input from the Tower Manager • Detect major incidents and critical issues early and drive fast remediation during the shift • Ensure client requests, incidents, and problems are addressed in a timely and professional manner • Conduct stand-up calls and manage activity and client-status handovers between shifts and teams • Allocate resources across teams to resolve issues efficiently and effectively • Identify and implement operational process improvements across teams • Provide detailed and accurate performance feedback for resources under the manager's guidance • Perform change approver, quality controller, and post-change validation functions • Supervise employee attendance and participation • Assist Shift Site Reliability Engineers with client communication and escalations • Inspire and motivate employees on the rotating shift • Drive results through agreed KPIs for alerts, monitoring tools, and case/SNOW metrics

🎯 Requirements