Patient Advocate

🕒 2 days ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Advocate

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Manage inbound and outbound patient communications regarding medical bills, insurance claims, account balances, payments, reimbursement inquiries, and claim status • Educate patients on insurance benefits, deductibles, co-pays, co-insurance, and out-of-pocket responsibilities • Explain account activity and available resolution options clearly and professionally • Maintain a compassionate, patient-focused approach during sensitive financial discussions • Return patient calls and emails within established service-level agreements • Research and resolve billing and balance concerns by reviewing account notes, claim status, payment postings, and payer communications • Collaborate with Accounts Receivable, Billing, Coding, Credentialing, and Account Management teams to resolve complex patient issues • Assist with claim follow-up, appeals, reconsiderations, and patient correspondence • Document patient interactions, account activity, resolution efforts, follow-up activities, and account updates in Benchmark and designated systems • Ensure documentation meets company standards for quality, accuracy, and compliance • Monitor patient phone queues and service channels throughout assigned shifts • Process assigned printing and mailing requests accurately and efficiently • Review outstanding patient issues and coordinate timely resolution with AR and operational teams • Participate in team meetings, quality reviews, and training sessions • Identify trends in patient inquiries and communicate process-improvement opportunities • Adhere to HIPAA regulations, patient privacy requirements, U.S. healthcare compliance standards, payer guidelines, and company policies • Complete required compliance, security, and customer service training • Escalate payer, coding, or reimbursement issues to appropriate departments • Support patient experience, revenue cycle performance, and operational excellence goals • Meet productivity, quality, call-handling, response-time, follow-up, issue-resolution, and patient-satisfaction expectations

🎯 Requirements

• Bachelor's degree preferred or equivalent healthcare revenue cycle experience • 3+ years of experience in U.S. healthcare Revenue Cycle Management (RCM), medical billing, accounts receivable, patient services, or related healthcare operations • Experience supporting U.S. healthcare providers, physician groups, hospitals, or healthcare outsourcing organizations preferred • Experience handling patient billing inquiries and insurance-related issues • Experience working with U.S.-based healthcare clients from an offshore delivery center • Familiarity with healthcare practice management systems, EMRs/EHRs, and RCM platforms • Knowledge of denial management, appeals processes, and payer follow-up methodologies • Previous experience in a patient advocacy, customer service, or healthcare call center environment supporting U.S. healthcare operations • Strong understanding of U.S. healthcare revenue cycle workflows, including patient registration and eligibility verification, insurance verification and benefits review, medical billing and claim submission, payment posting and reconciliation, accounts receivable follow-up, denials and appeals management, and patient collections and financial responsibility • Working knowledge of commercial insurance, Medicare, Medicaid, and managed care plans • Familiarity with medical terminology, CPT, ICD-10, and HCPCS concepts preferred • Excellent verbal and written English communication skills; clear, fluent, and professional English-speaking abilities • Strong analytical, problem-solving, and customer service skills • Ability to work independently while managing multiple priorities • Ability to work night shift

🏖️ Benefits

• Annual Public Holidays as applicable • 30 days total leave per calendar year • Mediclaim policy • Lifestyle Rewards Program • Group Term Life Insurance • Gratuity