Senior Manager, Client Technology

🕒 June 25

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🤝 Client Partner

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Design, build, configure, and maintain the enterprise Citrix Virtual Apps and Desktops (CVAD) environment • Oversee Citrix infrastructure including Delivery Controllers, StoreFront, NetScaler/ADC, Provisioning Services (PVS), and Machine Creation Services (MCS) • Ensure high availability, scalability, and security of Citrix platforms and services • Lead troubleshooting and resolution of complex Citrix infrastructure issues and escalations • Plan and execute Citrix upgrades, patches, and technology refresh cycles • Implement and enforce best practices for Citrix environment governance and change management • Lead end-to-end Citrix infrastructure projects from initiation through delivery, ensuring alignment with timelines, budgets, and scope • Develop project plans, resource allocation strategies, and risk mitigation frameworks • Coordinate cross-functional project activities with network, security, storage, and application teams • Maintain architecture diagrams, SOPs, runbooks, and change records • Manage vendor relationships and third-party engagements related to Citrix delivery • Conduct one-on-one check-ins and semi-annual and annual performance evaluations • Set measurable goals and development plans • Manage team capacity, workload distribution, and succession planning • Handle escalations, conflict resolution, and employee relations matters with HR • Foster a high-performance, collaborative, and growth-oriented team culture • Motivate team members through recognition, career development, and transparent communication • Champion continuous improvement, innovation, knowledge sharing, mentorship, and cross-training • Establish a psychologically safe environment • Define, track, and report KPIs including uptime, incident resolution times, project delivery rates, and user satisfaction scores • Establish SLA baselines and monitor adherence • Use data-driven insights to drive operational improvements and efficiency gains • Report KPI trends, risks, and corrective actions to senior leadership

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (required) • 8+ years of progressive experience in IT infrastructure with a focus on Citrix virtual environments • 3–5 years in a management or team lead capacity, overseeing technical teams of 5 or more • Proven track record of delivering complex infrastructure projects on time and within budget • Experience preparing and presenting reports and strategic plans to VP-level or C-suite stakeholders • Deep expertise in Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, and Workspace • Strong knowledge of Citrix NetScaler/ADC, PVS, MCS, StoreFront, and Director • Familiarity with networking fundamentals (DNS, DHCP, TCP/IP, VPN, SSL) • Experience with monitoring tools (e.g., Citrix Director, Splunk, SCOM, or similar) • Understanding of ITIL framework and service management principles • Exceptional leadership, team building, and people management skills • Strong communication skills — written, verbal, and presentation — with the ability to engage both technical teams and executive leadership • High emotional intelligence, active listening, and conflict resolution abilities • Strategic thinking with a proactive, solution-oriented mindset • Strong organizational skills with the ability to manage multiple concurrent priorities • Citrix Certified Associate – Virtualization (CCA-V), preferred • Citrix Certified Expert – Virtualization (CCE-V), highly preferred • ITIL Foundation certification, preferred

🏖️ Benefits

• Professional development programs • Training and certification opportunities