Customer Success Manager

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harrison.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 Series B on 2021-12

Artificial Intelligence • SaaS • B2B

Harrison. ai is a medical imaging AI company that develops and deploys diagnostic artificial intelligence solutions for radiology. Its products—such as Harrison. ai Comprehensive Care—automate detection and triage for chest X‑rays and non‑contrast head CTs, surfacing critical and incidental findings rapidly within clinicians' existing workflows. The company focuses on improving clinical throughput, reducing diagnostic delays, and integrating AI into hospital and radiology provider systems across multiple countries.

📋 Description

• Own the overall customer relationship and customer satisfaction for assigned accounts • Act as the primary post-sales contact for customers • Design, develop, and deliver customer onboarding programs • Develop and execute customer success plans • Monitor customer health, product adoption, and engagement • Conduct regular customer business reviews • Lead customer adoption and change management initiatives • Understand customer workflows and provide guidance • Support pre-sales engagements • Partner closely with the Sales team • Identify opportunities for account growth • Support customer renewal activities • Coordinate internal cross-functional teams to manage customer issues • Work with installed-base customers to identify successful use cases • Collaborate closely with Product Management by gathering customer feedback • Maintain accurate customer success documentation • Travel across the Middle East & Africa as needed

🎯 Requirements

• Bachelor's degree in Medical Imaging, Healthcare IT or equivalent • Good understanding of clinical workflows • Technical proficiency with medical imaging IT systems • Highly developed communication, negotiation and interpersonal skills • Experience with survey tools, data analysis and reporting • Results driven and collaborative team player • Willing to travel up to 50% of the time

🏖️ Benefits

• Yearly L&D budgets • Mentoring • Hackathons • Secondments • WFH options • Flexible hours • Thoughtful family support policies