Customer Care Team Member

🔥 45 minutes ago

🐊 Florida, Illinois, +8 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Harte Hanks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🛍️ eCommerce

🏢 Enterprise

💰 $25M Post IPO debt on 2022-01

B2B • eCommerce • Enterprise

Harte Hanks is a global customer experience and marketing services company that provides data services (data cleansing, enrichment, acquisition), integrated marketing (account-based, content, search, paid social, B2C email), outsourced sales and inside-sales optimization, customer care outsourcing and help center technology, plus fulfillment and logistics. The firm combines data-driven and technology-enabled operations to manage end-to-end customer journeys and drive growth for clients across industries such as CPG, e-commerce, financial services, healthcare and technology.

📋 Description

• Handle outbound calls in a courteous and efficient manner. • Meet and maintain outbound calling goals and metrics. • Utilize available tools to document all outbound call attempts and results. • Gain an understanding of Medicare and Medicaid plans, their benefits, and features. • Assist with setting appointments, completing welcome calls and health assessments. • Provide professional consumer experience by utilizing effective listening and communication skills. • Maintain our high standard of ethical conduct. • Work closely with internal and external Consumer Customers.

🎯 Requirements

• Strong customer service and data entry skills. • Analytical thinking, excellent listening skills, and attention to detail • Ability to multi-task • Intermediate to advanced experience resolving computer application issues and navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required) • Ability to navigate and interact with different interfaces while talking) • Availability to work flexible shifts including holidays, weekends, and evenings • 1 year or more call center experience preferred • Prior medical or health insurance experience preferred • Knowledge of medical and Medicare terminology helpful • Comfortable with constructive feedback and willing to improve

🏖️ Benefits

• 100% Remote Work • Growth opportunities • Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement (just to name a few)