Semiconductor Support Technician

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Harte Hanks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🛍️ eCommerce

🏢 Enterprise

💰 $25M Post IPO debt on 2022-01

B2B • eCommerce • Enterprise

Harte Hanks is a global customer experience and marketing services company that provides data services (data cleansing, enrichment, acquisition), integrated marketing (account-based, content, search, paid social, B2C email), outsourced sales and inside-sales optimization, customer care outsourcing and help center technology, plus fulfillment and logistics. The firm combines data-driven and technology-enabled operations to manage end-to-end customer journeys and drive growth for clients across industries such as CPG, e-commerce, financial services, healthcare and technology.

📋 Description

• Provide technical support for customers on Semiconductor Products via phone and email • Utilize support systems / tools and technical / functional knowledge to remotely resolve a customer problem • Work directly with the customer to understand the inquiry and/or escalate to next level to help facilitate to resolution • Review of open customer issues daily, updating our customers on the status of their escalated cases • Help customers gain understanding of products and navigation through support website and on-line customer forums • Cross-collaboration through multiple teams to work towards a common goal • Develop and maintain excellent working relationships with all appropriate levels within and outside the company including client management, co-workers, and customer representatives. This may include verbal interaction with: Engineers, Distributors, Business owners in multiple industries, and VARs.

🎯 Requirements

• AAS degree in Electronics • Demonstrate detailed understanding of schematics/ datasheets for semiconductor device functionality i.e., multimedia, power, connectivity, and sensing technologies. • A high level of analytical skills; ability to analyze and interpret technical inquiries • Demonstrate competency in both oral and written communication modes for internal and external personnel at all levels, especially in customer product support and feedback. • Ability to communicate in writing, through email, reports, or orally, product service matters to highly varied audiences from the least technical customer to the most experienced carrier service manager. • The ability to read, interpret, simplify, and create understanding of technical product information from technical descriptions and documents to create clarity, ease of understanding and customer satisfaction of product services and performance. • Ability to multi-task and prioritize job requirements • Strong personal organization skills and time management • Equivalent work experience or related training • Minimum of 2+ years’ experience in technical customer service, preferably in the Semiconductor industry, with Semiconductor Devices Customer support call center environment is a plus • Must be detailed and process oriented.

🏖️ Benefits

• Group Health and Wellness (Medical, Dental, and Vision) • Health Savings Account (HSA) • Educational Assistance • Voluntary plans, including critical illness, accident, and hospitalization • 401k plan with Company Match and Roth contributions | Immediate vesting • Pet Insurance, free legal services, employee discount programs, and more…