Support Operations Engineer

🕒 May 22

🇺🇸 United States – Remote

💵 $88k - $132k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Harvey

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

💰 $80.6G Series B on 2023-12

Artificial Intelligence • Legal • Enterprise

Harvey is a professional class AI solution tailored specifically for law firms, professional service providers, and Fortune 500 companies. It offers a suite of domain-specific tools that enable users to delegate complex tasks in natural language to a customized personal assistant. Harvey's platform facilitates rapid research with grounded results across legal, regulatory, and tax domains, while also providing secure project workspaces for document analysis through generative AI. With a focus on enterprise-grade security and industry-leading AI models, Harvey aims to streamline workflows and free professionals, such as lawyers, from mundane tasks, enabling them to concentrate on strategic and advisory roles.

📋 Description

• Build and maintain enablement content across the full learning lifecycle • Translate rapid product releases and process changes into clear, digestible learning content • Support the delivery and logistics of the onboarding program • Maintain and organize the enablement content library • Partner with QA and the Enablement Lead to identify knowledge gaps • Partner with Customer Education and Product to stay current on releases • Gather feedback from specialists and new hires to continuously improve content • Track content performance metrics and share insights with the Lead

🎯 Requirements

• 2+ years of experience in support enablement, support content creation, or a related role within a technical SaaS product environment. • Strong content creation skills • Solid instructional design fundamentals • Experience working in fast release cycles • Organized and detail-oriented • Familiarity with support workflows • Collaborative by nature • Bonus: experience with LMS platforms, video creation tools, or AI-assisted content development workflows.

🏖️ Benefits

• Comprehensive health, dental and vision coverage • Retirement benefits (401k match up to 4%) • Flexible PTO