Patient Access Representative

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $17 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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HCA Healthcare

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 Post-IPO Debt on 2014-06

Healthcare Insurance • Healthcare • Biotechnology

HCA Healthcare is a leading healthcare provider in the United States, dedicated to delivering high-quality medical services through a vast network of hospitals and outpatient facilities. They focus on enhancing patient care and improving health outcomes by utilizing advanced technologies and evidence-based practices. HCA Healthcare is committed to excellence and innovation in the health service sector.

📋 Description

• Demonstrate proficiency navigating systems, working with complex workflows, managing telephone calls, online requests, and/or faxes and other contact channels • Answer incoming calls professionally and seek to assist the patient however possible • Maintain a positive, welcoming attitude in all patient interactions • Offer prompt assistance to patients for a variety of services, including: • Registering new patients into the EHR system • Booking, canceling, and rescheduling appointments for reproductive healthcare, including abortion services • Inputting and updating insurance information • Relaying patient communications to provider • Providing patients with pre-visit instructions as needed • Transferring calls to appropriate nurse advice staff when necessary • Assist patients with identifying a provider and appointment that is appropriate for their care • Use EHR systems effectively to guide the patient’s care • Screen patient for financial support using real-time eligibility (RTE), while escalating more complex questions • Contact patients to notify when visits are canceled or rescheduled • Place the patient first in all interactions, including adhering to all HIPAA guidelines and regulations • Provide training, support, and mentoring to colleagues • Work with supervisors to achieve the established performance metric standards • Use the phone system to track activities • Participate in ongoing training and quality assurance exercises • Adhere to all established workflows, scripting, and department greetings • Meet performance goals for patient experience, quality, productivity, and all performance metrics • Participate in special projects and performs other duties as assigned • Demonstrate a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community • Demonstrate a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems • Work and build trust across cultural differences

🎯 Requirements

• High school diploma or equivalent experience • Strong phone and verbal communication skills along with active listening • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities, and manage time effectively • Ability to work a flexible work schedule including evenings and weekends • English language proficiency • Demonstrated dedication to Planned Parenthood’s mission, vision, and values

🏖️ Benefits

• Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire • Flexible Spending Accounts and Health Savings Account • Short-Term Disability and Basic Life & AD&D Insurance provided by CHN • Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost • Employee Assistance Program • Retirement Plan, 3% employer match after one year of service • Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays