HR Service Center Rep I

🕒 3 days ago

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Logo of Health Care Service Corporation

Health Care Service Corporation

10,000+ employees

Health Care Service Corporation serves nearly 23 million people across the United States through its portfolio of health benefit solutions.

📋 Description

• Provide timely and accurate service to customers (primarily active employees) • Assist in processing HR documents, i.e. benefit, salary, and status changes • Provide information on a wide range of human resources programs and services (via phone, chat, AskHR cases) • Expedite referral of complex issues and sensitive inquiries to the appropriate area for resolution including, but not limited to, benefits, leaves of absence, payroll, HR policy, training, and work-life programs

🎯 Requirements

• High School diploma or GED • 9 months customer services or administrative support experience in a corporate environment • 6 months experience utilizing Office software packages, i.e., Word, Excel, PowerPoint, etc. • 10-key calculator experience and an aptitude for math • Experience utilizing email • Service oriented and has a desire to assist the customer • Clear and concise verbal and written communication skills • High degree of confidentiality • Organized and detail-oriented • Team player in a high-paced team environment • Ability to handle high stress and high volume situations where time is of the essence • Experience using Workday (preferred)

🏖️ Benefits

• health insurance • 401(k) savings plan • pension plan • paid time off • paid parental leave • disability insurance • supplemental life insurance • employee assistance program • paid holidays • tuition reimbursement

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