Technical Content Writer III

Job not on LinkedIn

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $55.9k - $123.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔏 Technical Writer

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Health Care Service Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Health Care Service Corporation serves nearly 23 million people across the United States through its portfolio of health benefit solutions.

📋 Description

• Analyze, document, organize, and publish policies, procedures and guidelines for internal operations divisions. • Lead facilitation work with internal and external customers to gain acceptance and consensus. • Support efforts to improve content taxonomies and content organization. • Stage and publish new and revised records on approval applications. • Secure cooperation of appropriate levels of authority. • Consult with local content owners to ensure standards, templates, and publishing protocol are followed. • Support content organization and standardization efforts that lead to improved search efficiency and improved usability.

🎯 Requirements

• Bachelor’s degree AND five (5) year experience with corporate content management, knowledge management and policy and procedural research, writing and storage OR 10 years’ experience with corporate content management, knowledge management and policy and procedural research, writing and storage. • Three (3) years’ learning and development experience in a corporate or business setting. • Strong research skills including gathering and analyzing data from multiple sources (subject matter experts, project managers) to develop Web content, and possibly training materials and online help content. • Experience with documenting software projects. • Proven technical writing and editing skills. • Proven ability to create creative, unique, and relevant online content for the web. • Proven ability to be effective in a position requiring a high degree of self-direction, initiative, sound decision-making, good organizational skills and must be able to meet aggressive tight deadlines. • Strong customer services focus and detailed oriented. • Clear and concise verbal and written communication skills. • Consulting and analytical skills. • Sound inductive and deductive reasoning. Work with others to analyze information and evaluate results to identify appropriate solutions. • Develop solutions to meet individual and departmental goals. • Strong and proven presentation, interpersonal, organizational and analytical skills. • Strong technical writing and content skills and to relay complex technical information must be conveyed in a clear and convincing way. • Ability to function effectively as part of a team. • Ability to maintain discretion and confidentiality. • Ability to understand and follow directions. • PC proficiency to include Word, Excel, PowerPoint, EPPS, NICE and other document and web-based application or tools.

🏖️ Benefits

• Health insurance • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement