Physical Damage Claims Manager

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🕒 March 25

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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High Definition Vehicle Insurance (HDVI)

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

Transport • Insurance

High Definition Vehicle Insurance (HDVI) is a modern insurance provider specializing in commercial trucking insurance. They offer dynamic insurance solutions tailored specifically for commercial truck fleets, integrating telematics and safety tools to enhance fleet operations and safety metrics. With a focus on service, safety, and savings, HDVI provides competitive rates and comprehensive coverage options to help trucking fleets manage their operations efficiently. Their signature program, HDVI Shift, utilizes real-time data to offer premium discounts for fleets committed to safe driving practices. The company aims to revolutionize commercial trucking insurance by offering innovative solutions that reward safety and operational efficiency.

📋 Description

• Be adaptable to various business demands and willing to assist with special claims projects and other duties as assigned • Participate in regular claims reviews with both internal and external customers • Participate in the building of a best in class claims operation • Employ proper claim handling techniques to protect the integrity of our brand and provide consistent service quality and streamlined processes to add value for our customers • Develop and execute a strategic file management plan that achieves optimal file resolution and business results • Review new notices, ensuring claims are assigned to staff with appropriate skill sets • Conduct quality file reviews per HDVI’s Best Practices guidelines • Establish proper follow up on file reviews per task instructions and conduct additional reviews as necessary; holding the team accountable for quality claim files • Implement strategies and initiatives to improve file quality, customer service and manage costs • Handle calls and customer escalations, removing roadblocks, collaborating with others and working issues • Identifying training needs to meet job standards, goals and company policies and procedures • Analyzing coverage, policy interpretation, and giving direction as needed • Investigating problems, developing alternatives and building a consensus for the solution to the problem, implementing and monitoring the solution • Establish and implement training necessary to operate a team of remote adjusters capable of handling larger scope and severity losses • Oversee the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement • Ensure all claims eligible or ineligible for payment conform to quality, production standards and specifications; provides file authority as appropriate to adjusters • Other tasks as assigned by the Claims Director

🎯 Requirements

• 5+ years Property & Casualty claims management experience • 5+ years experience with handling complex Commercial Auto claims; Trucking preferred • Experience handling Pre-litigation claims • Ability to lead and empower a hard-working team • Extensive experience across all technical areas of Commercial Auto inclusive of but not limited to Physical Damage, Auto Liability, First Party Medical / Personal Injury Protection, Motor Truck Cargo and Truckers General Liability • Extensive experience with analyzing, determining and applying Coverage for Commercial Trucking claims • Advanced experience and capabilities in litigation claims management, including ADR and mediation processes involving Commercial Auto exposures • Ability to work in a rapidly evolving, high-growth environment with the ability to collaborate across and within different levels of the organization • Experience with large Fleets (250+) with self-insured retentions and/or large deductibles • Thorough understanding of laws, principles of coverage, liability and insurance industry in general • Strong leadership skills, time management, organizational and problem solving skills • Effective communication skills; ability to obtain information from others and deliver information to others orally and in writing.

🏖️ Benefits

• Competitive salary & stock options - we want our success to be yours too • Unlimited PTO with 11 paid holidays each year • Medical, Dental, Vision, Short/Long Term Disability, Basic Life, and AD&D to support you and your well-being • FSA / HSA programs • 401(k) retirement plan with company match contribution • Inclusive Parental Leave policy that supports all parents • Wednesdays are standing meeting-free, allowing you to focus on deep work without distractions • Birthday meal reimbursement, because celebrating our employees is part of our company culture • A remote-friendly environment with the opportunity to participate in periodic in-person team offsites