Director, Clinical Excellence and Education

🕒 April 15

🇺🇸 United States – Remote

💵 $170k - $265k / year

⏰ Full Time

🔴 Lead

👔 Director

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Headway

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Headway is a platform that connects individuals with mental health providers, helping them find the right fit according to their needs and insurance coverage. By partnering with numerous insurance providers, Headway ensures that users can access mental health care affordably. It offers both in-person and virtual care options, and manages the payment and billing processes for a hassle-free experience. The platform's aim is to simplify the search and access to therapy and psychiatric support for users, allowing them to focus on their mental health without the administrative burdens.

📋 Description

• Monitor and ensure the visibility and integrity of Headway's provider network by tracking key indicators of network health — including provider competency, compliance, and clinical quality — and maintaining clear organizational sight lines into network performance at scale • Expand and lead the clinical education function: define the vision, develop quarterly roadmaps, secure resources, and oversee end-to-end execution of all provider education initiatives • Develop targeted education and remediation programs that upskill Headway's 60,000+ providers on clinical standards, documentation quality, and regulatory compliance — translating network health insights into structured learning interventions that continuously raise the bar for care delivery • Design and curate scalable learning experiences across the full provider lifecycle — clinical onboarding, continuing education (CE/CME), evidence-based practice training, documentation and billing education, and specialty skill-building curricula — developed in partnership with internal clinical experts and external thought leaders • Manage the LMS and community platforms that serve Headway's provider network, ensuring seamless content delivery, learner tracking, credentialing, and engagement analytics at scale • Build and sustain a connected provider community through educational programming (webinars, town halls, peer learning), and serve as an internal subject matter expert for provider-facing communications across teams • Establish and own education KPIs — including engagement, learning outcomes, provider satisfaction, and clinical quality improvement — using data to continuously iterate on programs and partnering with the Research team to identify opportunities to publish on provider and patient outcomes • Partner cross-functionally and influence senior leadership — work with Product, Engineering, Operations, and Marketing to embed education into the provider experience; make the case for resources that drive provider engagement, satisfaction, and clinical excellence; and navigate ambiguity in defining scope, success criteria, and long-term vision as this function scales

🎯 Requirements

• Actively licensed as a therapist, clinical psychologist, Nurse Practitioner (PMHNP-BC), or psychiatrist (MD/DO) with 10+ years of clinical experience in mental health settings • Deep expertise in clinical education and adult learning. You have designed, delivered, and scaled training programs for clinicians, with a strong understanding of instructional design principles, competency-based education, and CE/CME accreditation processes • Hands-on experience with learning management systems (LMS). You have evaluated, implemented, and managed platforms (e.g., Docebo, Intellum, Canvas, Tovuti, or similar), including content authoring, learner tracking, and integration with other systems • Experience in a high-growth health care, health tech, or digital health environment. You understand the unique challenges of supporting a large, distributed provider network and can build programs that scale • Strong data orientation and experience building measurable systems. You use quantitative and qualitative data to measure program effectiveness, inform content strategy, and demonstrate ROI to leadership. Comfort with analytics tools (e.g., Looker, spreadsheets, survey platforms) is expected • Experience partnering with cross-functional teams across product, engineering, operations, and marketing to integrate education and community into the broader provider experience • Exceptional communication and stakeholder management skills, able to translate clinical and educational concepts for technical and business audiences, and to represent Headway credibly to external clinical communities • Comfort with ambiguity and a builder's mindset. You thrive when creating something new, can prioritize ruthlessly, and are energized by the opportunity to define a function rather than inherit one

🏖️ Benefits

• Equity compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development