Director, Account Management

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September 17

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HealthCare.com

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Healthcare Insurance • Insurance • B2C

HealthCare. com is a privately-owned non-governmental website and subsidiary of Healthcare, Inc. The platform serves as a comprehensive resource for health insurance information, offering tools and resources to aid consumers in making informed healthcare decisions. With a broad range of products and services, HealthCare. com provides users with the option to enroll in insurance plans, save on prescription medications, and access a variety of healthcare-related advice and articles. It is trusted by over 5 million customers and aims to make healthcare decisions easier for individuals and families.

201 - 500 employees

Founded 2014

⚕️ Healthcare Insurance

👥 B2C

💰 $31.5M Series C on 2022-02

📋 Description

• Serve as the primary point of oversight for Pivot Health’s top agency accounts, ensuring consistent communication, support, and growth strategies. • Lead, mentor, and hold the Account Management Team Lead and Account Managers accountable to performance KPIs tied to both compensation and account management best practices. • Partner with other departments within Pivot Health and Healthcare.com to ensure cross-functional alignment on account growth strategies and client needs. • Establish and maintain strong working relationships with carrier partners, providing market insights, sales trend data, and opportunities for competitive differentiation. • Regularly review account performance, identify opportunities for expansion, and communicate strategic recommendations to leadership. • Develop, implement, and monitor agency and agent bonus programs designed to drive sales growth and align with Pivot Health’s overall business objectives. • Monitor market and industry trends to proactively recommend adjustments to account management strategies. • Represent the Account Management function in internal strategy meetings, ensuring the voice of the customer and agency partners is incorporated into business decisions. • Ensure Account Management team members have the tools, resources, and training necessary to be successful in their roles.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, or related field required; Master’s degree preferred. • 7+ years of experience in account management, sales, or business development, with at least 3 years in a leadership role. • Strong track record of managing and growing key accounts, preferably in the health insurance or financial services industry. • Proven ability to lead teams, manage KPIs, and drive accountability to achieve results. • Excellent communication skills, with the ability to engage effectively with internal stakeholders, agency partners, and carrier partners. • Strong analytical skills to interpret data, identify trends, and develop actionable strategies. • Demonstrated ability to thrive in a remote, fast-paced, and highly collaborative environment.

🏖️ Benefits

• Opportunity to work from home • Excellent work environment • Medical, dental, and vision insurance • Up to 15 days of paid time off • 11 company observed holidays • 8 weeks of paid parental leave • 401k plan with company match • Life insurance • Professional growth opportunity • Most importantly, an inclusive company culture established by an incredible team!