Training Facilitator

🕒 Yesterday

🇺🇸 United States – Remote

💵 $69k - $79k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

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HealthEdge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

⚕️ Healthcare Insurance

☁️ SaaS

💳 Fintech

Healthcare Insurance • SaaS • Fintech

HealthEdge is a company that specializes in providing advanced solutions for healthcare payers through its HealthRules Solutions Suite. This suite includes a comprehensive digital claims administration processing system, care management workflow solutions, and payment integrity solutions, which aim to enhance operational efficiency and improve quality of care for health plans. By leveraging integrated technology and automation, HealthEdge helps health plans eliminate data silos, increase payment accuracy, and elevate member experience, thereby transforming the healthcare landscape for better collaboration and accessibility.

📋 Description

• Developing call centers' education materials, including written and digital presentations, how-to manuals, and instructional videos. • Preparing procedures and policies regarding call handling techniques and appropriate agent conduct. • Scheduling and conducting training sessions on various call center topics to prepare and support new employees. • Training experienced employees on new or updated call center procedures and scripts to improve their performance. • Observing the daily operations of call center employees and identifying any areas of improvement. • Monitoring recorded calls to identify training opportunities and upskilling requirements. • Liaising with team leaders and managers to conduct on-the-job coaching. • Measuring the effectiveness of training sessions and preparing individual or team progress reports.

🎯 Requirements

• A bachelor's degree and additional certification in business leadership, eLearning software, or adult education and training is preferred. • At least 4 year's experience working as a call center trainer or team leader. • Familiarity with learning management systems. • Excellent knowledge of customer service best practices. • Strong teaching abilities, communication and mentoring skills. • Ability to provide leadership to personnel in a fast-paced and stressful work environment. • Ability to work remotely and independently.

🏖️ Benefits

• HealthEdge is committed to workforce diversity and encourages qualified persons to seek employment • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions