Support Coordinator

🔥 3 minutes ago

🦌 Connecticut, New Jersey, +1 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $40.2k - $54.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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Healthfirst

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

⚕️ Healthcare Insurance

💸 Finance

Healthcare Insurance • Finance • Medicare

Healthfirst is a health insurance provider dedicated to helping New Yorkers access affordable health coverage for individuals and families. With over 30 years of experience, Healthfirst offers a range of plans including Medicaid managed care, Medicare Advantage, long-term care, and essential health plans. The company focuses on providing quality healthcare options, comprehensive benefits, and support to ensure members can maintain their health and well-being.

📋 Description

• Assisting care/case managers with non-clinical activities such as creating cases and events • Managing authorizations • Providing telephonic outreach to members, providers and community-based organizations • Handling member mailings • Faxing clinical requests and Individual Health Care Plans on behalf of the care/case managers • Providing excellent quality customer service to members and/or providers relating to authorization updates and scheduling appointments • Managing a large volume of tasks and caseloads from multiple queues • Building sustainable relationships of trust through open communication with internal and external customers • Documenting accurate member information in compliance with internal procedures • Complying with HIPAA requirements and maintaining Protected Health Information (PHI) confidentiality

🎯 Requirements

• High School diploma or GED from an accredited institution • Prior experience in a customer service environment • Working experience in a fast-paced environment • Proficient in Microsoft Office Suite applications including Excel, Word, and Outlook • Language preferences - Spanish, Russian, French, Creole, Mandarin, Cantonese • Knowledge of medical terminology • Experience in managed care or other area of the healthcare industry working in a Call Center environment or Care/Case Management Department • Experience navigating multiple technologies including a Customer Relationship Management System

🏖️ Benefits

• medical, dental and vision coverage • incentive and recognition programs • life insurance • 401k contributions