Customer Service Specialist

🕒 March 31

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Compliance

Healthcare Insurance • Compliance • Technology

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Provide excellent customer service to clients, patients, and requestors • Ensure HealthMark is providing excellent customer service by being client-focused • Must meet daily goal of 85 calls per day averaging 11 calls per hour • Assist clients, patients, and requestors with the status of requests for medical records via phone call • Ensure notes are accurate and detailed • All actions require a note in Med-Release • Provide excellent customer service promptly with accurate and concise information • Build strong value-based relationships with customers • Ensuring customer satisfaction is a primary goal • Resend, or cancel invoices • Reprocess orders for missing information • Obtain missing information for non-compliant requests from patients and requestors • Data entry and other duties as assigned • Fax and email records securely to requestors • Work with other departments to ensure requests are sent promptly

🎯 Requirements

• High school diploma or GED required • Excellent communication skills • Strong analytical and problem-solving skills • Ability to multi-task, prioritize duties, and have strong time management skills • Proficient computer skills with software applications such as Microsoft Office • Previous Medical Records Experience – Knowledge of HIPAA preferred but not required • 1+ year of Customer Service/ Call Center experience- Preferred • Fast learner • Self-motivated and able to work independently • Ability to adapt to change/ flexibility a must • Passionate about people and being able to show patient empathy is a must • Positive attitude