Customer Service Representative

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $14 - $28 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

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Health Care Service Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Health Care Service Corporation serves nearly 23 million people across the United States through its portfolio of health benefit solutions.

📋 Description

• Provide quality service by responding to telephonic, written and electronic inquiries from employees/members, providers and clients in a high volume call center • Accurately respond to inquiries while navigating multiple system applications/screens, various resources and tools • Document all inquiries and actions taken using applicable software applications

🎯 Requirements

• High School diploma or GED equivalent • Minimum 1 year previous customer service experience • Ability to work in a fast-paced, high demand, structured service oriented environment • Excellent verbal, written and interpersonal communication skills • Ability to effectively deal with problems in varying situations and reach resolution in a timely manner • Must possess strong reasoning and analytical skills • Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form • Flexible; open to continued process improvement • Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word • Possess private, dedicated workspace free from distractions with secure, consistently reliable high speed Internet

🏖️ Benefits

• Health and wellness benefits • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement