Propelus
201 - 500 employees
Founded 2001
📋 Compliance
⚕️ Healthcare Insurance
📚 Education
Compliance • Healthcare Insurance • Education
Propelus is a company dedicated to modernizing the way professionals, employers, regulators, educators, and partners work together. It unifies three innovative brands—CE Broker, EverCheck, and Immuware—to provide comprehensive compliance and professional management solutions. Propelus empowers professionals with tools for career advancement, streamlines the compliance process, and offers a platform for professional management, continuing education, and primary source verification. Trusted by over 5 million professionals and organizations, Propelus has a mission to simplify compliance and enhance professional growth and success, particularly in the healthcare sector.
Customer Support Specialist
🔥 22 hours ago
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Propelus
201 - 500 employees
Founded 2001
📋 Compliance
⚕️ Healthcare Insurance
📚 Education
Compliance • Healthcare Insurance • Education
Propelus is a company dedicated to modernizing the way professionals, employers, regulators, educators, and partners work together. It unifies three innovative brands—CE Broker, EverCheck, and Immuware—to provide comprehensive compliance and professional management solutions. Propelus empowers professionals with tools for career advancement, streamlines the compliance process, and offers a platform for professional management, continuing education, and primary source verification. Trusted by over 5 million professionals and organizations, Propelus has a mission to simplify compliance and enhance professional growth and success, particularly in the healthcare sector.
📋 Description
• Provide expert assistance via live chat, email, and phone support • Achieve a minimum of 8 tickets resolved per hour • Collaborate with AI agents for enhanced customer interaction • Troubleshoot software bugs and navigation issues • Gather customer feedback to improve user experience
🎯 Requirements
• 2+ years in a contact center or technical support role • Proficiency with Zendesk or similar CRM • Excellent verbal and written English (Spanish is a plus) • Associate’s degree or higher preferred • Quiet, dedicated, and professional home workspace • High-speed internet connection
🏖️ Benefits
• 401K with company matching • Financial planning education and resources • Multiple health insurance options • Paid time off for volunteering, birthdays, and parental leave • Professional development allowance • Flexibility for balancing work and life
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