Digital Support Business Banking Specialist – Temp Positions

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Nymbus

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏦 Banking

💳 Fintech

☁️ SaaS

Banking • Fintech • SaaS

Nymbus is a technology company that provides modern banking solutions tailored for banks and credit unions. It offers a robust core banking platform that facilitates the launch of digital banking services and retail strategies, enabling institutions to innovate rapidly while ensuring compliance and operational efficiency. Through its suite of services, including onboarding, digital banking tools, and managed services, Nymbus empowers financial institutions to enhance customer experience and drive growth in a competitive landscape.

📋 Description

• Provide front-line support to both consumer and business banking customers. • Deliver exceptional service through inbound phone calls, secure messages, chats, and other digital communication channels. • Assist small business and commercial members with digital banking access, account servicing requests, and general business banking inquiries. • Review and process customer applications submitted through retail and business account onboarding platforms. • Ensure compliance with established policies, procedures, and Service Level Agreements. • Monitor retail and business digital bank applications.

🎯 Requirements

• Associate’s Degree or equivalent experience in a related field. • 2+ years of experience in a financial institution, call center, or customer service role. • Experience supporting consumer and small business banking customers preferred. • Working knowledge of deposit accounts and basic business banking products. • Familiarity with KYC/CIP and banking compliance requirements preferred. • Strong communication skills (verbal and written). • Ability to multitask effectively in a multi-system environment. • Strong attention to detail and problem-solving skills. • Ability to prioritize and meet performance and SLA expectations. • Flexibility to work varied schedules, including evenings, weekends, and holidays as required.

🏖️ Benefits

• Exceptional performers may be considered for permanent positions as they become available.