Seasonal Agent Support Supervisor

🔥 15 hours ago

🐊 Florida, Ohio, +4 more states – Remote

🐊 Florida – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

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HealthSherpa

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

📋 Compliance

🏪 Marketplace

💰 $6.6M Venture Round on 2017-02

Healthcare Insurance • Compliance • Marketplace

HealthSherpa is a platform offering easy and efficient ways to enroll in health insurance plans, specifically focusing on the Affordable Care Act (ACA) marketplace. The company provides tools and support for agents, agencies, and individuals to compare, quote, and enroll in health plans seamlessly integrated with HealthCare. gov. Their services include fast application processes, real-time tracking of client status, and potential earnings through the Enrollee Assistance Program. HealthSherpa prides itself on being a large ACA quoting and enrollment platform, ensuring that clients can manage their health coverage needs effectively.

📋 Description

• Monitor and analyze individual and team performance metrics (e.g. AHT, CSAT, QA scores) to identify coaching opportunities and workflow adjustments. • Provide support and leadership and ensure productivity amongst our seasonal support staff • Provide feedback to seasonal support staff on inbound phone calls, online chats, and email communications • Support the Team Manager with daily team management • Handle first level escalations • Collaborate with cross-functional teams (e.g. QA, Training, Management) to surface support trends and implement process improvements

🎯 Requirements

• Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia • 2+ years of previous customer service management experience • 5+ years of combined education, work, and/or volunteer experience • A dedicated space to work remotely that has room for a desktop monitor and other provided equipment • A work space that is free of background noise and distraction to provide information privacy • Reliable home internet with download speed exceeding 128Mbps • Bonus: Previous experience in a call center environment

🏖️ Benefits

• Fully remote employment • Computer and equipment for the duration of the role • Monthly internet stipend • Paid training • Performance-based bonus opportunity • Overtime opportunities