Customer Success Manager

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🔥 12 hours ago

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HealthSnap

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Healthcare Insurance • SaaS • Wellness

HealthSnap is a leading provider of a Virtual Care Management Platform, specializing in Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) to improve chronic disease outcomes. The company offers a single, integrated virtual care platform designed to deliver proactive and continuous patient care, particularly for high-risk chronic populations. HealthSnap's platform is HITRUST-certified and HIPAA-compliant, ensuring secure and reliable care coordination. They provide services across various healthcare settings, including independent groups, health systems, and ACOs, by offering proactive patient care and diversified revenue streams through RPM and CCM billing. HealthSnap aims to revolutionize chronic condition management with a focus on improving patient outcomes and integration with electronic health records (EHR).

📋 Description

• Own a portfolio of private practice customers serving as their primary HealthSnap contact • Guide customers through the HealthSnap Customer Journey • Proactively monitor each customer’s clinical and billing performance data • Lead regular business reviews • Navigate difficult customer conversations with confidence and empathy • Apply structured problem-solving to diagnose root causes • Educate and advise customers on Medicare reimbursement optimization • Identify expansion opportunities and collaborate with Sales

🎯 Requirements

• 3–5+ years of Customer Success Management, Account Management, or healthcare operations experience; SaaS or health tech experience strongly preferred • Demonstrated revenue cycle management (RCM) experience • Proven ability to have direct, difficult conversations with customers • Strong structured problem-solving skills • Experience working with private practice groups • Working knowledge of electronic health records (EHR) systems • Familiarity with Medicare reimbursement models

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Paid Time off • Career Advancement Opportunities • Ability to Work Remotely