Strategic Customer Success Manager

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🔥 15 hours ago

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HealthSnap

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Healthcare Insurance • SaaS • Wellness

HealthSnap is a leading provider of a Virtual Care Management Platform, specializing in Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) to improve chronic disease outcomes. The company offers a single, integrated virtual care platform designed to deliver proactive and continuous patient care, particularly for high-risk chronic populations. HealthSnap's platform is HITRUST-certified and HIPAA-compliant, ensuring secure and reliable care coordination. They provide services across various healthcare settings, including independent groups, health systems, and ACOs, by offering proactive patient care and diversified revenue streams through RPM and CCM billing. HealthSnap aims to revolutionize chronic condition management with a focus on improving patient outcomes and integration with electronic health records (EHR).

📋 Description

• Own a portfolio of health system partners and large multi-location private practices • Develop and execute tailored success plans for each account • Lead executive business reviews and strategic planning sessions • Navigate difficult conversations at senior levels • Apply advanced problem-solving to diagnose complex operational challenges • Serve as an advisor for customers on billing optimization and strategy • Identify expansion opportunities across sites and service lines • Monitor portfolio-level health metrics • Serve as an informal team leader and mentor

🎯 Requirements

• 5+ years of Customer Success Management, Account Management, or healthcare operations experience in a health tech or SaaS environment • Revenue cycle management (RCM) experience • Demonstrated ability to lead difficult conversations at the executive level • Proven structured problem-solving skills applied to complex customer environments • Track record of influencing and aligning senior stakeholders • Experience driving complex organizational change and/or technology adoption • Strong analytical skills • Experience mentoring junior team members

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Paid Time off • Career Advancement Opportunities • Ability to Work Remotely