HEART OF GOLD MEDICAL TRANSPORT, INC.
Transport • B2C
HEART OF GOLD MEDICAL TRANSPORT, INC. is a family-owned non-emergency medical transportation company founded in 2016 that provides safe, reliable ADA-compliant rides for ambulatory and wheelchair-bound clients across the greater Sacramento area and surrounding counties (Fresno, Placer, San Joaquin, Tulare). The company offers transportation for medical appointments, social and family outings, and emphasizes safety through trained drivers, background checks, and regular vehicle maintenance; caregivers may ride along at no extra cost.
Customer Support Executive
Job not on LinkedIn
3 days ago
HEART OF GOLD MEDICAL TRANSPORT, INC.
Transport • B2C
HEART OF GOLD MEDICAL TRANSPORT, INC. is a family-owned non-emergency medical transportation company founded in 2016 that provides safe, reliable ADA-compliant rides for ambulatory and wheelchair-bound clients across the greater Sacramento area and surrounding counties (Fresno, Placer, San Joaquin, Tulare). The company offers transportation for medical appointments, social and family outings, and emphasizes safety through trained drivers, background checks, and regular vehicle maintenance; caregivers may ride along at no extra cost.
📋 Description
• Respond to customer queries in a timely and accurate way, via phone, email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions • Update our internal databases with information about technical issues and useful discussions with customers • Monitor customer complaints on social media and reach out to provide assistance • Share feature requests and effective workarounds with team members • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Gather customer feedback and share with our Product, Sales and Marketing teams • Assist in training junior Customer Support Representatives
🎯 Requirements
• Experience as a Customer Support Specialist or similar CS role • Familiarity with our industry is a plus • Experience using help desk software and remote support tools • Understanding of how CRM systems work • BSc in Information Technology or relevant diploma
🏖️ Benefits
• Flexible work arrangements
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