Heartbeat
1 - 10 employees
Founded 1992
🤝 B2B
📚 Education
☁️ SaaS
B2B • Education • SaaS
Heartbeat is an all-in-one platform designed for community businesses, enabling users to host discussions, courses, events, and other content on their own domains. It offers tools for member engagement, payment processing, and workflow automation, allowing creators to build and monetize their communities effectively. With resources like tutorials and customer support, Heartbeat aims to simplify the community-building process for its users, making it a trusted choice for over 5000 communities.
Customer Experience Engineer
Job not on LinkedIn
🕒 April 30
🗽 New York – Remote
💵 $75k - $90k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
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Heartbeat
1 - 10 employees
Founded 1992
🤝 B2B
📚 Education
☁️ SaaS
B2B • Education • SaaS
Heartbeat is an all-in-one platform designed for community businesses, enabling users to host discussions, courses, events, and other content on their own domains. It offers tools for member engagement, payment processing, and workflow automation, allowing creators to build and monetize their communities effectively. With resources like tutorials and customer support, Heartbeat aims to simplify the community-building process for its users, making it a trusted choice for over 5000 communities.
📋 Description
• Run the Zendesk queue w/ the rest of the support team • Host a few "get unstuck" Zoom calls per week (~30 min each) • Record short Loom walkthroughs for trickier workflows • Write & update help center articles based on the patterns you're seeing • Debug frontend behavior in browser dev tools (console, network tab, DOM inspection) • Trace API failures across our integrations (Stripe, webhooks, custom domains, email providers, OAuth flows) • Write Linear bug reports clean enough that engineering can act on them w/o ten clarifying questions
🎯 Requirements
• Comfortable in the guts of software • A clear writer • A systems thinker • Comfortable on camera • Worked autonomously before • Curious about AI tools
🏖️ Benefits
• Health insurance • Flexible work arrangements • Professional development • Remote work options
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