Customer Support Specialist

🕒 April 30

🇺🇸 United States – Remote

💵 $75k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Relay

WebsiteLinkedInAll Job Openings

11 - 50 employees

₿ Crypto

🌐 Web 3

Crypto • Web 3

Relay is a cryptocurrency trading interface that provides on-chain token swaps, buy/sell functionality, vaults, transaction history, and wallet connectivity (e. g. , “Connect Wallet”). The UI text and controls (Swap, Select Token, ETH/Base, Expand Chart) indicate it’s a decentralized exchange or swap dashboard focused on token trading and liquidity features on blockchain networks.

📋 Description

• Own front-line support in specific time zone hours • Respond to customer tickets with clarity and care • Investigate issues using Relay's backend logs, transaction records, and block explorers • Build fluency with on-chain transaction flows for end users and integrators • Escalate the right issues to engineering with enough context • Turn recurring customer issues into process improvements, internal documentation, and feedback for product and engineering

🎯 Requirements

• 3+ years of customer or technical support experience in the tech industry • Excellent written and verbal communication skills • Strong computer and software tooling fluency, including everyday use of AI tools • Experience triaging competing priorities in real time • A track record of turning recurring support issues into systems or process improvements

🏖️ Benefits

• Competitive base salary • Equity package • Comprehensive health benefits • Unlimited PTO policy with encouraged minimum • Remote-first culture with emphasis on collaboration, communication, and flexibility