OHS Specialist I

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🔥 8 minutes ago

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Logo of HECK!

HECK!

51 - 200 employees

Founded 2012

🛍️ eCommerce

🛒 Retail

👥 B2C

eCommerce • Retail • B2C

HECK! is a UK-based direct-to-consumer food brand specializing in sausages and other meat products (burgers, mince, rashers, meatballs) sold through its online shop and retail partners. The family-founded company emphasizes bold flavour, high-protein products, and accessible everyday meals, offering both traditional and meat-free options, with clear allergen messaging (gluten-free, nut-free) and customer-focused services like free delivery over a threshold, recipes, and community engagement.

📋 Description

• Communicate with clinics, candidates, and clients via the DTOH call line, handling both inbound and outbound calls throughout the day • Schedule and coordinate tests using InCheck technology and available resources • Independently manage workload in assigned service workflow step • Track and ensure timely follow-up on all assigned requests • Log clear, detailed, and audit-ready notes documenting actions taken • Apply client-specific guidelines accurately within assigned service workflow step • Respond to client and vendor inquiries to ensure quality and timely completion of reports • Prepare routine reports and communicate with clients upon successful completion, as needed • Follow Standard Operating Procedures and tutorials • Support maintenance of department Standard Operating Procedures (SOPs) and training documentation • Perform other related duties as required to support business operations and organizational needs

🎯 Requirements

• High school diploma or equivalent required • 1–2 years of experience in a customer service–focused environment, such as a professional services firm, employment screening organization, or call center • Prior data entry experience preferred • Strong interpersonal and communication skills • Self-directed, highly organized, and capable of managing multiple priorities with minimal supervision

🏖️ Benefits

• No travel is regularly expected for this position

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