Heidi Health
11 - 50 employees
🤖 Artificial Intelligence
⚕️ Healthcare Insurance
⚡ Productivity
Artificial Intelligence • Healthcare Insurance • Productivity
Heidi Health is an AI-powered medical scribe platform designed for clinicians in various healthcare settings. It helps decrease the time spent on administrative tasks like note-taking, insurance processing, and result finding, thereby allowing clinicians to focus more on patient care. The platform supports multiple types of healthcare professionals including psychologists, dietitians, vets, medical doctors, nurses, and others, leveraging artificial intelligence to enhance efficiency and accuracy in clinical documentation. The goal is to provide an intuitive, efficient tool that integrates seamlessly with healthcare workflows to improve the quality of care and clinician satisfaction. It emphasizes privacy and security, featuring hospital-grade standards to protect sensitive health information.
Clinical Safety Associate
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Heidi Health
11 - 50 employees
🤖 Artificial Intelligence
⚕️ Healthcare Insurance
⚡ Productivity
Artificial Intelligence • Healthcare Insurance • Productivity
Heidi Health is an AI-powered medical scribe platform designed for clinicians in various healthcare settings. It helps decrease the time spent on administrative tasks like note-taking, insurance processing, and result finding, thereby allowing clinicians to focus more on patient care. The platform supports multiple types of healthcare professionals including psychologists, dietitians, vets, medical doctors, nurses, and others, leveraging artificial intelligence to enhance efficiency and accuracy in clinical documentation. The goal is to provide an intuitive, efficient tool that integrates seamlessly with healthcare workflows to improve the quality of care and clinician satisfaction. It emphasizes privacy and security, featuring hospital-grade standards to protect sensitive health information.
📋 Description
• Review and assess clinical safety concerns raised by customers, applying clinical judgement to determine severity and scope • Investigate concerns end-to-end: gather evidence, identify root causes, document findings, and communicate outcomes back to customers with empathy and clinical credibility • Use AI platforms to investigate and reproduce reported clinical output issues • Own cases through to resolution, including following up with customers to gather missing information or clarify reported issues • Coordinate with internal teams - including engineering, product, and medical knowledge - when investigation reveals issues outside Clinical Safety's remit, while retaining ownership of the customer-facing concern • Contribute to regular safety reporting, including volume tracking, root cause trends, and emerging patterns • Help maintain and improve clinical safety documentation — including investigation protocols, known issue logs, and internal reference materials • Identify opportunities to improve how we work and raise them with the team • Support the assessment of regulatory reportability for global clinical safety concerns, distinguishing between clinically significant events, near misses, and non-reportable issues • Escalate ambiguous or time-sensitive cases to senior Clinical Safety colleagues within required timelines • Build your understanding of global medical device regulations and how they apply to AI-generated clinical documentation
🎯 Requirements
• A current clinical registration (e.g. HPCSA or equivalent) • Patient-facing clinical experience • A critical thinking mindset — you notice what doesn't add up, question what's missing, and don't let things slide • Meticulous attention to detail — in this role, the small things matter • Clear, confident written communication — you'll be writing to customers and explaining clinical nuance to non-clinical teammates • Methodical and organised — comfortable with structured processes, detailed records, and regulatory timelines • Interest in or exposure to health technology, clinical informatics, or AI in healthcare (Nice to Have) • Experience with clinical audit, incident reporting, or complaint handling (Nice to Have) • Familiarity with medical device regulations (particularly MHRA reporting) or quality management standards (Nice to Have) • Experience using support or ticketing tools in a customer-facing context (Nice to Have)
🏖️ Benefits
• 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend. • Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility. • Fertility support. ZAR R50,000 one-off payment, eligibility applies. • Learning & development. £700 per year for courses, books, memberships, conferences and more. • Home office budget of £500 one-off to set up a workspace you actually want to work in. • Recharge days after major milestones and busy periods so you can reset and come back strong. • Work from anywhere for up to 4 weeks per year, wherever the world takes you. • Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements.
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