Customer Success Manager

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🕒 November 5, 2025

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Heidi Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

⚡ Productivity

Artificial Intelligence • Healthcare Insurance • Productivity

Heidi Health is an AI-powered medical scribe platform designed for clinicians in various healthcare settings. It helps decrease the time spent on administrative tasks like note-taking, insurance processing, and result finding, thereby allowing clinicians to focus more on patient care. The platform supports multiple types of healthcare professionals including psychologists, dietitians, vets, medical doctors, nurses, and others, leveraging artificial intelligence to enhance efficiency and accuracy in clinical documentation. The goal is to provide an intuitive, efficient tool that integrates seamlessly with healthcare workflows to improve the quality of care and clinician satisfaction. It emphasizes privacy and security, featuring hospital-grade standards to protect sensitive health information.

📋 Description

• Ensure customer success: You will act as a strategic partner for a portfolio of Heidi customers, ensuring they achieve measurable outcomes and receive real value. • Onboarding & training: You will lead onboarding for new customers — from planning through training to go-live — and integrate Heidi smoothly into existing workflows. • Improve metrics: You will track and optimize metrics across the customer journey, such as time-to-first-value and activation rates. • Promote strategic use: You will develop and implement tailored adoption plans to maximize usage and satisfaction and establish Heidi for the long term. • Retention & growth: You will identify expansion opportunities, minimize churn risk, and work cross-functionally to deepen product engagement. • Customer advocacy: You will build relationships at the leadership level, represent the customers' voice internally, and highlight their successes. • Continuous engagement: You will create value at every touchpoint — through proactive check-ins, success planning, and knowledge sharing. • Resolve operational hurdles: You will work closely with product, engineering, and support teams to ensure a smooth customer experience. • Feedback & insights: You will collect customer feedback and translate it into product development and prioritization inputs.

🎯 Requirements

• 2+ years of experience in a customer success role at a SaaS company, with demonstrable responsibility across the full customer lifecycle • Familiarity with the German healthcare system (public and private) • Excellent communication and teamwork skills, with the ability to confidently manage expectations with customers and internal teams • Strong organizational skills — you can manage multiple projects simultaneously without losing sight of quality and details • Self-starter with strong execution skills, comfortable operating in dynamic, sometimes ambiguous environments

🏖️ Benefits

• An additional paid day off for your birthday plus Wellbeing Days • Annual learning & development budget of USD 500 • Learn from some of the best engineers and creatives in a diverse team • A rare opportunity to have global impact — as part of one of Australia’s leading healthtech startups • If you deliver impact quickly: the chance to accelerate your career rapidly in the startup space