Solutions Engineer

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🕒 March 31

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Heidi Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

⚡ Productivity

Artificial Intelligence • Healthcare Insurance • Productivity

Heidi Health is an AI-powered medical scribe platform designed for clinicians in various healthcare settings. It helps decrease the time spent on administrative tasks like note-taking, insurance processing, and result finding, thereby allowing clinicians to focus more on patient care. The platform supports multiple types of healthcare professionals including psychologists, dietitians, vets, medical doctors, nurses, and others, leveraging artificial intelligence to enhance efficiency and accuracy in clinical documentation. The goal is to provide an intuitive, efficient tool that integrates seamlessly with healthcare workflows to improve the quality of care and clinician satisfaction. It emphasizes privacy and security, featuring hospital-grade standards to protect sensitive health information.

📋 Description

• Lead deep technical and clinical workflow discovery with prospects across Enterprise and Mid-Market segments to uncover integration requirements, EHR dependencies, security needs, and compliance considerations. • Collaborate with Product and Engineering to design tailored solutions that align Heidi's AI platform capabilities to real-world healthcare workflows and customer requirements, while staying grounded in roadmap feasibility. • Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams. • Own technical responses for RFPs, security assessments, and due diligence requests with precision and attention to detail. • Proactively surface and resolve technical concerns that slow down the sales process — acting as a trusted technical advisor to the customer on security, compliance, AI governance, and EHR integration questions. • Partner with implementation teams to ensure a smooth transition post-signature by developing structured PRDs and handoff documents and provide feedback to product and engineering from the field.

🎯 Requirements

• 3–6 years of experience in customer facing technical role: Solutions Engineering, Sales Engineering, Consulting preferably in SaaS, healthcare, or enterprise software • Experience leading and owning technical and workflow discovery sessions • Comfortable with ~ 25 - 50% travel for onsite customer engagements • Working knowledge of EHR/EMR systems and healthcare integration standards: HL7, FHIR, REST APIs • Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences. • Experience supporting sales cycles with healthcare providers, health systems, or EMR vendors • Comfortable operating autonomously in a fast-paced, early-stage environment where process is still being built • A trusted partner to Sales and a credible voice in the room with technical leaders on the customer side • Bonus: Background in healthtech, startups, or regulated environments; hands-on familiarity with clinical workflow design or field deployment in healthcare settings

🏖️ Benefits

• Healthcare, Dental, Vision benefit options • 401k with 3% match • Personal development budget of $500 per annum • Become an owner, with shares (equity) in the company, if Heidi wins, we all win • The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups • The opportunity to fast track your startup career!