HR Manager

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🕒 March 27

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HelpGrid

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤝 B2B

☁️ SaaS

B2B • Customer Service • SaaS

HelpGrid is an all-in-one call center that excels in providing exceptional customer service by enhancing customer experiences and maximizing sales conversions. The company offers 24/7 support with live agents and specializes in cart recovery, ensuring businesses can recover abandoned sales effectively. HelpGrid's software integrations enable a seamless connection with various e-commerce platforms, aiming to increase revenues for its clients by recovering lost sales and improving customer satisfaction.

📋 Description

• Help take full ownership of people operations, organizational effectiveness, and workforce strategy across the company. • Act as the operational driver of the people function, ensuring HR systems, processes, and initiatives are structured, measurable, and tied to business performance. • Own and continuously improve core HR processes including onboarding, performance management, team member relations, and offboarding. • Ensure HR operations are structured, scalable, and consistently executed. • Identify gaps, inefficiencies, or inconsistencies and drive improvements. • Maintain high standards of compliance across global teams, contractor agreements, and internal policies. • Build or redesign HR systems, frameworks, and workflows from the ground up. • Own HRIS strategy, including implementation, optimization, and ongoing effectiveness.

🎯 Requirements

• Proven experience as an HR Manager or Senior HR Business Partner, ideally within a SaaS company or high-volume operations environment. • Strong understanding of global HR practices, with the ability to adapt across different cultural and legal contexts. • Demonstrated ability to balance strategic initiatives with hands-on execution. • Proficiency in HRIS systems, workforce analytics, and reporting tools. • Excellent cross-cultural communication and collaboration skills, particularly with globally distributed teams. • Strong problem-solving, analytical, and decision-making skills. • Proactive, adaptable, and capable of managing multiple priorities in a fast-paced environment.

🏖️ Benefits

• Remote work options