Ops Excellence Manager

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Helppi

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

👥 HR Tech

🏪 Marketplace

🤝 B2B

💰 Angel on 2025-07

HR Tech • Marketplace • B2B

Helppi is a Brazilian digital platform that connects businesses with qualified on-demand labor (called "Helppers") for retail and logistics tasks. The platform supports services such as shelf replenishment, stocking, store organization, picking, material handling, packing/embalagem, promotional shopper activities and other related tasks, offering businesses flexible, cost-effective staffing while providing workers flexibility and extra income. Helppi reports a 4. 9 average rating, serves over 2,000 establishments, has recorded 450K attendances and 3M hours across 150 municipalities in 17 states. The company operates as Helppi Tecnologia Ltda.

📋 Description

• Build analyses, forecasts, and capacity planning models to anticipate operational needs and risks • Develop supply analysis and planning models, identifying imbalances between demand and available capacity • Develop performance-tracking mechanisms and identify deviations from targets • Turn operational data into insights, recommendations, and practical business decisions • Ensure the quality, reliability, and accessibility of information used for decision-making • Develop intelligence on Helper availability, capacity, behavior, and adherence • Identify opportunities to improve availability, productivity, adherence, and operational predictability • Work with operations teams to implement supply efficiency initiatives • Map processes and identify opportunities for automation, simplification, and productivity gains • Lead the evolution of operational tools, systems, and workflows, including Zendesk • Reduce manual activities, rework, process failures, and recurring interventions • Prioritize automation initiatives based on impact, effort, scalability, and expected return • Structure, document, and improve rules, policies, and incident criteria applicable to Helpers • Monitor policy effectiveness and ensure consistency, transparency, and governance • Identify performance deviations, investigate root causes, and propose structured action plans • Prioritize and track initiatives, measure results, and incorporate learnings into processes • Encourage controlled experimentation, testing, and hypothesis validation • Collaborate cross-functionally with operations leaders and other teams, aligning information and priorities • Influence decisions through data, critical thinking, and structured arguments • Build dashboards, KPIs, and mechanisms to provide visibility into operational performance • Establish routines for monitoring, deviation analysis, and action-plan management • Create mechanisms for prioritizing, tracking, and escalating issues and initiatives • During the first six months: consolidate KPIs, establish capacity and supply planning, implement continuous improvement, prioritize automation, and strengthen operational governance and discipline

🎯 Requirements

• Strong analytical skills, critical thinking, excellent problem-solving abilities, and a results-oriented mindset • Ability to work directly with data, challenge results, identify opportunities, and mobilize stakeholders • Strong analytical and data interpretation skills • Critical thinking and root-cause investigation skills • Ability to structure complex problems and prioritize solutions • Results orientation, ownership, and accountability • Ability to execute and track initiatives through to measurable results • Clear communication and the ability to influence stakeholders • Systems thinking and the ability to connect different teams and processes • Organization, disciplined follow-up, and a focus on continuous improvement • Ability to balance analytical depth with operational pragmatism • Advanced Excel/Google Sheets skills • SQL and data visualization/BI tools • Statistical analysis and planning and forecasting model development • Process mapping, design, and optimization • Process automation and tool integration • Familiarity with customer support and operational management platforms, such as Zendesk

🏖️ Benefits

• Starbem healthcare benefit – Telemedicine • iFood Benefícios card – Home office allowance • Wellhub (up to 3 dependents included) • Birthday day off and birthday PIX payment • Paid time off: 30 days • Life insurance • Welcome kit and workplace equipment • 100% remote work • In-person gatherings in the city of São Paulo, with transportation and meal expenses covered by Helppi

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