Project Leader – Consumer Complaints Platform Deployment

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏳ Contract/Temporary

🟠 Senior

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Helprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Helprise is a company dedicated to providing top-tier talent and know-how to enhance the execution of its clients’ business processes. More than just a service provider, Helprise focuses on creating an ecosystem that delivers unique value to customers, partners, candidates, and employees. The company tailors its services to meet the specific needs of each organization or individual, ensuring holistic and high-quality solutions. Helprise values reliability, involvement, synergy, and excellence, maintaining a commitment to transparency and adaptability. With a seasoned team of experts, Helprise supports various business functions, maps and improves processes, and facilitates operational work. The company's involvement in associations like the Association of Business Service Leaders and ESG initiatives underscores its commitment to excellence and continuous improvement.

📋 Description

• Coordinate the deployment of the Consumer Complaints platform across approximately 20 markets. • Lead market-facing deployment activities, including local process mapping and coordination with relevant stakeholders. • Establish compliant local operating processes aligned with legal, privacy, regulatory and business requirements. • Ensure alignment between local, regional and central processes. • Support markets in achieving operational readiness for product quality complaint reporting and consumer complaint handling. • Ensure consumer contacts and complaints are properly managed and documented throughout the deployment. • Facilitate collaboration between local teams and central functions, driving effective communication and knowledge sharing. • Support change management activities and identify opportunities for process improvements. • Prepare markets for transition to the future business-as-usual operating model.

🎯 Requirements

• Proven experience in project management, particularly in market-facing deployment activities. • Strong stakeholder management and facilitation skills. • Experience in customer service, customer care or consumer-facing service operations. • Knowledge of consumer complaint handling and case management systems. • Understanding of privacy, compliance and regulatory requirements. • Experience working in multilingual and multi-market environments. • Experience in process improvement initiatives. • Familiarity with AI-supported tools and openness to using new technologies. • Excellent written and verbal communication skills. • A proactive, independent and solution-oriented approach, with a strong sense of ownership and accountability. • Ability to drive collaboration and lead teams remotely. • Confidence in challenging the status quo and identifying alternative solutions. • A can-do attitude and a strong focus on delivering tangible results.

🏖️ Benefits

• Flexible Work Arrangements: Offer adaptable schedules to maintain work-life balance. • Attractive Rewards System: Recognize commitment and effort with generous rewards structure. • Sport Card Benefit: Encourage fitness and wellness with access to multiple sports facilities. • Private medical care: Prioritize employee health with private world-class medical care. • Life Insurance: Ensure financial security and preparedness for the future with a robust life insurance plan. • Employee Referral Program: Recognize talent acquisition contributions with a rewarding referral program.