Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.
Web applications • Email • Cloud • Help desk • customer support
June 28
As a Senior PHP Engineer at Help Scout, enhance backend systems for customer support solutions.
June 25
As an iOS Engineer at Help Scout, you'll develop mobile solutions to improve user experience.
May 13
Join Help Scout as a performance marketer to grow and scale paid marketing channels. Drive strategy in a fully remote, fast-paced environment.
May 13
As a Senior Account Manager at Help Scout, manage renewals and relationships with key stakeholders. Advocate for customers to enhance their experience and ensure long-term success.