Remote Jobs at Help Scout
Help Scout
SaaS • Customer Support
Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.
Yesterday
Engineering Manager at Help Scout developing engineers and leading projects for customer support solutions. Focused on performance metrics, development best practices, and collaboration across teams.
🇺🇸 United States – Remote
💵 $172k - $184k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
👮♀️ Software Engineering Manager
October 31
Technical Support Specialist providing customer support for Help Scout. Responsible for customer inquiries and helping improve the Help Scout platform.
