
51 - 200 employees
Founded 2011
☁️ SaaS
SaaS • Customer Support
Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.
Selected: 🆕 Date Added.
🕒 Yesterday
Director of Product Design leading product design, design systems, and trustworthy AI experiences. Help Scout builds customer support software for over 10,000 companies.
🇺🇸 United States – Remote
💵 $226k - $242k / year
⏰ Full Time
🔴 Lead
🎨 Product Designer (UI/UX)
👻 Ghost score 0%
🕒 August 18
Senior Account Manager growing renewals and expansions for Help Scout’s customer-support SaaS. Managing 130–150 accounts, forecasting revenue, and driving adoption through strategic customer partnerships.
🕒 August 13
Director leading paid growth strategy for Help Scout’s customer support software. Connecting paid channels to signups, pipeline, revenue, and AI-driven discovery.
🇺🇸 United States – Remote
💵 $198k - $218k / year
⏰ Full Time
🔴 Lead
📈 Performance Marketing
👻 Ghost score 0%
🕒 August 13
Director of Product Marketing shaping Help Scout’s customer-support software positioning, competitive strategy, and AI product launches. Leading product marketing and enabling company-wide growth.
🕒 August 12
Head of Product owning Help Scout’s Inbox and Copilot support products. Setting strategy, monetization, and roadmap while building the Conversations PM team.
🕒 August 6
VP of Marketing scaling Help Scout’s AI-driven customer support software. Leading brand, performance, and product marketing across the full customer journey.
🕒 July 8
Mid/Sr. Product Engineer at Help Scout developing AI-enhanced user experiences with a focus on customer facing features. Collaborate with cross-functional teams to design and implement solutions.
🇺🇸 United States – Remote
💵 $131k - $175k / year
⏰ Full Time
🟠 Senior
🧑💻 Full-stack Engineer
👻 Ghost score 7%
JavaScript
React
TypeScript
🕒 July 8
Staff Product Engineer responsible for developing AI-powered features across the full stack at Help Scout. Collaborating closely with PMs and customers to enhance product reliability and usability.
🇺🇸 United States – Remote
💵 $187k - $214k / year
⏰ Full Time
🔴 Lead
🧑💻 Full-stack Engineer
👻 Ghost score 7%
JavaScript
React
TypeScript
🕒 June 16
Engineer building customer-facing AI features across the full stack for Help Scout. Working with AI-driven tools and focusing on front-end development.
🇺🇸 United States – Remote
💵 $162k - $196k / year
⏰ Full Time
🟠 Senior
🧑💻 Full-stack Engineer
👻 Ghost score 13%
JavaScript
React
TypeScript