Account Executive, Mid Market

🕒 September 18

🇺🇸 United States – Remote

💵 $100k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 0%

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Help Scout

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

☁️ SaaS

SaaS • Customer Support

Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.

📋 Description

• Build and own a sales pipeline, with more than 75% of opportunities self-sourced through target account campaigns, account-based targeting, referrals, and events • Run full-cycle deals from first meeting through tailored product demos, business cases, commercial negotiations, and closing • Build the upmarket sales playbook and establish the future sales motion with GTM leadership • Collaborate with Product on mid-market customer requirements • Partner with Marketing on targeted campaigns • Work with RevOps to optimize operational processes • Own and report on pipeline coverage, forecast accuracy, and progress to target

🎯 Requirements

• 75% or more of pipeline sourced independently • 8+ years in full-cycle B2B SaaS sales • Experience working mid-market accounts at companies of roughly 250–1,000 employees • Experience with 3–6 month sales cycles • Experience closing deals averaging $25K–$75K • Strong account selection and engagement strategy • Comfortable managing a modern GTM tech stack and AI solutions for prospect selection, automation, and enrichment • Daily use of AI to improve output, with specific examples of impact • Ability to identify customer business needs, multi-thread with key stakeholders, and position relevant solutions • Must already be authorized to work from the home country; Help Scout does not sponsor visas

🏖️ Benefits

• Competitive salary and an internal, transparent salary formula based on market data • Flexible time off – you choose the holidays and vacations that make sense for you • 12 weeks of fully paid parental leave for all new parents, including adoption and foster care • A home office stipend • A co-working stipend up to $300 a month • A yearly professional development stipend of $1,800 • Top tier health insurance for employees and dependents in the U.S. or Canada • Equity • Commission

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