Help Scout
SaaS • Customer Support
Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.
Engineering Manager
Yesterday
🇺🇸 United States – Remote
💵 $172k - $184k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
👮♀️ Software Engineering Manager
Help Scout
SaaS • Customer Support
Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.
📋 Description
• Develop a team of high-performing engineers • Measure performance across multiple competencies • Lead a stable team of 5-8 engineers • Spend time pairing with engineers and reviewing PRs • Develop best practices and resolve technical debt • Collaborate with peers to solve hard problems
🎯 Requirements
• Excellent engineer with strong technical skills • Previous experience managing teams • Outstanding verbal and written communication skills • Ability to provide mentorship and critical feedback • Experience in minimizing bureaucracy and empowering teams • Comfort in handling difficult conversations • Experience in SaaS environments
🏖️ Benefits
• health benefits for US and Canadian employees • equity for all team members
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