Senior Software Engineer, Platform

🔥 16 hours ago

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Help Scout

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

☁️ SaaS

SaaS • Customer Support

Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.

📋 Description

• You will join the Search and Data Services team, working on the next generation of our large-scale search and reporting service and its associated infrastructure. • You will play a key role in evolving our systems to reliably scale 10x beyond today’s load. This includes building a streaming data reports pipeline and improving search relevancy, data indexing, and cost control for our high-throughput, event-driven system. • In your day-to-day work, you’ll build new features, improve existing systems, and evolve data pipelines, with a strong focus on scalability, testing, and maintainability. • You’ll be involved in the development lifecycle, from design and implementation decisions to testing strategies and backlog prioritization. You’ll also collaborate across engineering through code reviews and architectural discussions. • Your team provides engineering support when issues escalate beyond our support team. We’ll get you up to speed so you can help customers directly and use those insights to improve the product. • You’ll work alongside talented peers across Engineering, Product, and Design, including a leadership team who will challenge you to grow every day, all invested in building a truly delightful customer experience. • From time to time, you’ll partner with our Talent team to help interview and hire future teammates.

🎯 Requirements

• You are a passionate Backend Engineer (Java/Kotlin. Bonus points for full-stack experience!) who thrives on building scalable, maintainable, and easy-to-read software. • You take real ownership of your work across the full development lifecycle, from early design and planning to deployment and monitoring in production. • You care deeply about production readiness, including automation, reliability, resilience, monitoring, alerting, and logging. • You’re a collaborative and supportive team member who enjoys sharing knowledge, mentoring others, and contributing to technical decision-making. • You communicate clearly and confidently in written and spoken English, enabling effective collaboration in a fully remote environment. • To support effective collaboration with our Europe-based team, this role requires at least 4 hours of overlap with Central European working hours. Candidates based in the US Eastern or Central Time zones are typically the best fit.

🏖️ Benefits

• Competitive salary and an internal, transparent salary formula based on market data • Flexible time off – you choose the holidays and vacations that make sense for you • 12 weeks of fully paid parental leave for all new parents, including adoption and foster care • A home office stipend to help you get set up and productive • A co-working stipend up to $300 a month if you choose to work out of your house • A yearly professional development stipend of $1,800 to help you grow in your craft • If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.