Remote Jobs at Helpt

Helpt

11 - 50 employees

Founded 2022

🤝 B2B

🏢 Enterprise

💰 $850k Seed Round - Helpt on 2024-07

B2B • Enterprise

Helpt is a U. S. -based managed help-desk service that provides live, 24x7 IT support as an extension of internal teams. On-demand, US-based technicians handle frontline requests—password resets, account unlocks, approved software installs, hardware and software troubleshooting—while triaging issues, executing customer resolution processes, and escalating complex work with clean handoffs. Helpt integrates into customers’ existing platforms, offers custom workflows and SLA-focused targets (e. g. , <30 minute first response, 75% frontline resolution), and primarily serves IT teams, MSPs, and enterprises seeking to offload routine support and after-hours coverage.