Customer Success Manager

🕒 June 25

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HENRICHSEN Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1982

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

HENRICHSEN Group is a family-owned German IT group with over 40 years’ experience that helps companies digitally transform and automate their finance and procurement-related business processes. The group develops and implements SAP Purchase-to-Pay solutions, invoice and enterprise content management automation (including AI-assisted workflows), finance/accounting software (Diamant®), and procurement applications (Meplato), and also provides IT systems and services to ensure secure, scalable operations. HENRICHSEN emphasizes measurable ROI, sustainability (CO₂ and resource savings) and long-term partnerships with enterprise customers.

📋 Description

• Account ownership for existing customers: Manage your own portfolio of existing customers and cultivate long-term, trust-based relationships • Cross-sell & upsell: Cross- and upsell SAP-integrated finance solutions and contribute to targeted sales campaigns • Sales cycle ownership: Independently manage the entire sales cycle — from initial contact through business case and effort estimation to proposal, negotiation, and closing • Results responsibility & pipeline management: Responsible for achieving your personal order intake targets (AE quota) within your customer base. Ensure a continuous, high-quality build-up of your sales pipeline and maintain structured pipeline hygiene with reliable forecast accuracy. • Customer support during technology transitions: Guide customers through technological change and convey enthusiasm for cloud, AI-driven processes, and new SAP technologies • Portfolio shaping through market feedback: Actively help shape our portfolio by capturing market and customer feedback and identifying trends • Stakeholder management: Build sustainable relationships at the decision-maker level; work closely with our internal winning teams and Business Solution Sales • Customer meetings & event presence: Facilitate workshops and presentations and represent the company at customer and industry events

🎯 Requirements

• Several years of experience in B2B account management or customer success, ideally in the SAP or IT environment • Strong consulting and analytical skills to assess customer processes and derive clear recommendations • Technology affinity, especially for cloud architectures, AI-driven processes, and SAP technologies • Proven sales strength with documented experience and success in cross- and upselling as well as confidently managing complete sales cycles • Confident stakeholder management at C-level and ability to build long-term customer relationships • Excellent communication and presentation skills • Structured, reliable, and independent working style • Team orientation and strong execution skills • Willingness to learn and adapt to change

🏖️ Benefits

• Established portfolio: Successful products and solutions • Influence & ownership: Responsibility for your own customers and active involvement in processes, solutions, and strategy • High autonomy: Short decision paths, direct access to specialist departments, and significant personal responsibility • Modern technology environment: Sell solutions related to cloud, AI, and modern SAP architectures • Professional development: In-house training and an individual training budget • Strong team: Close collaboration between consulting, sales, delivery, product, and service • Flexible working environment: Trust-based working hours, mobile work, and modern equipment • Structured onboarding: Individual induction within a mentorship model • Innovative, growing company with development prospects in a dynamically expanding market