Key Account Manager – B2B

🕒 September 14

🇩🇪 Germany – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 18%

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hepster

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

✈️ Travel

Consulting • Marketing • Travel

hepster is an innovative insurance provider specializing in customizable digital insurance solutions. Offering a range of policies including bicycle, electronic device, pet, sports equipment, travel, and liability insurance, hepster aims to simplify the insurance process with a fully digital experience that allows customers to access and manage their policies online. With flexible coverage options tailored to individual needs, hepster focuses on providing comprehensive protection for both personal belongings and lifestyle activities.

📋 Description

• Take operational responsibility for a defined portfolio of B2B partners • Implement agreed objectives and measures in day-to-day business together with Strategic Account Management • Coordinate ongoing topics, manage partner inboxes, and track tasks, responsibilities, and deadlines • Analyze performance, quality, and revenue metrics • Prepare performance analyses and revenue forecasts, and identify required actions • Prepare and conduct regular meetings with partners • Build strong relationships with operational stakeholders • Ensure compliance with agreed processes, service levels, and contractual provisions • Identify deviations at an early stage and coordinate appropriate solutions • Support implementation, integration, and change processes • Manage the operational onboarding of new key accounts • Provide user guides, documentation, and training to enable transparent end-to-end processes • Coordinate collaboration with Product Development, Marketing, Claims Management, Customer Support, Partner Operations, and other specialist teams • Identify customer needs as well as cross-selling and upselling opportunities • Further develop operational processes and interfaces together with the teams involved

🎯 Requirements

• Several years of experience in Account Management, Key Account Management, or a comparable B2B customer management role • Experience managing B2B customers • Strong execution skills and reliable follow-through on tasks through to completion • Analytical and structured approach to work • Confident handling of metrics and reporting • Ability to coordinate complex processes and multiple interfaces • Clear, reliable, and audience-appropriate communication • Solution-oriented approach to challenges and escalations • Good understanding of commercial relationships, customer needs, and cross-selling and upselling opportunities • Experience in insurance, financial services, leasing, B2B platforms, or other regulated markets is an advantage • Ideally, experience with implementation, integration, or change processes • Proficient in MS Office, particularly Excel and PowerPoint • Experience with CRM, analytics, or reporting tools is a plus • Very good command of German and English • Team player with a high degree of personal responsibility

🏖️ Benefits

• Startup energy with clear structures • Direct communication and personal responsibility • Modern tools and active use of AI • Flexible working hours and workplace models • Predictable working hours from Monday to Friday • Mobile working generally possible • December 24 and December 31 off without using vacation days • Professional and personal development through training opportunities • Open knowledge sharing and room for growth • Respectful collaboration and diverse perspectives • Office dogs • Team events, shared successes, and after-work gatherings

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