Technical Customer Support Engineer, APAC – Weekend Coverage

Job not on LinkedIn

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🌐 Australia, India – Remote

🇦🇺 Australia – Remote 🇮🇳 India – Remote

💵 $60k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hercules

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

☁️ SaaS

🤖 Artificial Intelligence

🛍️ eCommerce

SaaS • Artificial Intelligence • eCommerce

Hercules is an AI-powered no-code platform that lets users build web apps, mobile apps, landing pages, eCommerce stores, and internal tools by chatting with an assistant. It provides a full-stack environment—auth, backend, database, file storage, email, payments, hosting, analytics, and integrations—so creators and businesses can publish and scale apps without writing code. Hercules is positioned as a SaaS product that leverages AI to automate design and development workflows and includes built-in commerce and deployment features.

📋 Description

• Help resolve issues with customer apps, including fixing bugs, advising on architecture, and helping with integrations • Improve the underlying platform or AI agent so customer issues do not recur • Maintain public and internal knowledge-base documentation, including known issues • Build automations to improve the support workflow • Serve as the first point of contact for platform incidents during working hours • Manage public status updates and customer communication • Work Thursday through Monday, with Tuesday and Wednesday off

🎯 Requirements

• Strong TypeScript and React background • Modern web app fundamentals (HTTP, APIs, auth, databases) • Proven ability to debug production issues (logs, traces, repros, minimal test cases) • Strong systems/architecture thinking (scalability, reliability, performance, security basics) • Excellent written communication (clear, simple, concise, audience specific) • Prior experience working in a customer-facing role (sales, pre-sales, customer support, etc.) • A track record closing 50+ tickets a day • Living in Asia, Australia, or the Pacific and/or willingness to work standard Sydney hours • Availability for Thursday-to-Monday weekend coverage, including Saturday and Sunday

🏖️ Benefits

• Unlimited AI token budget • Take what you need vacation policy • Healthcare, vision, and dental • Daily lunches, dinners and snacks in the office • Equity