Field Services Engineer

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🕒 April 17

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $90k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Héroïque Consulting

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1998

Héroïque Consulting, c’est 25 ans d’accompagnement de transition culturelle pour les entreprises en s’appuyant sur le sport.

📋 Description

• Identify current and future customer program requirements through interactive discussions. • Provide product, service, and technical information in response to customer inquiries. • Prepare and deliver training sessions and pre-sales product demonstrations of SFS products and capabilities. • Lead customer engagements as the application and system integration expert. • Collaborate with Sales and Program Management teams to grow the business while ensuring high customer satisfaction. • Support integration of SFS software and hardware into customer systems. • Serve as the primary interface between Sales and Engineering teams to address customer needs. • Perform on-site demonstrations, training, evaluations, testing, installation, maintenance, troubleshooting, and system integration. • Diagnose complex technical issues and develop solutions to maintain system uptime and reliability. • Provide feedback to engineering teams to implement design improvements based on field experience. • Train end-users and internal staff on proper system operation, maintenance, and safety protocols. • Document field activities, prepare reports, and maintain accurate records for compliance and quality assurance.

🎯 Requirements

• 5 years of prior relevant experience preferred. • Bachelor’s degree in engineering preferred. • A combination of education and experience will be considered. • Prior military experience or intimate knowledge of US Defense industry preferred. • Experience interfacing with government organizations and DoD contractors preferred. • Active security clearance or ability to obtain a security clearance (Secret) required. • Requires the ability to perform under minimal supervision remotely. • Demonstrated track record utilizing superior customer service skills to advance sales capabilities to external customers. • Ability to handle complex problems with analytical thinking skills and engage with customers enthusiastically. • Demonstrated track record of progressive leadership.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Professional development opportunities • Flexible work hours